Operations Associate

We’re Hiring :

Operations Associate

Location

Role

Who We Are :

Role Overview

Operations Associate

Key Responsibilities

Counseling Support & Record Management

• Maintain detailed records of all counseling sessions.
• Prepare and share call summaries/meeting notes with students and parents.
• Track follow-ups and action items for each student and ensure timely completion.

Data & Resource Management

• Maintain a centralized repository of resources (guides, templates, FAQs, checklists).
• Create new resources and update existing materials based on evolving requirements.
• Organize and update student progress data, ensuring accuracy and accessibility.

Student Progress Tracking

• Monitor and update each student’s journey (applications, exams, deadlines, submissions).
• Generate regular progress reports for counselors and management.

Research & Information Support

• Conduct research on study abroad queries (universities, courses, requirements, exams, scholarships).
• Share well-structured information with counselors and students.

Operational Efficiency

• Ensure smooth communication between students, counselors, and internal teams.
• Suggest process improvements to enhance efficiency and student experience.

Requirements

• Graduate in any discipline (Education/Management preferred).
• 1–3 years of experience in operations, student support, or education industry (preferred, not mandatory).
• Strong organizational and documentation skills.
• Proficiency in MS Office / Google Workspace tools.

• Good with AI tools (ChatGPT, Claude, etc.) for research, drafting, and content creation.

• Strong problem-solving and execution skills; ability to think through tasks, design processes, and deliver solutions independently.

• Excellent written and verbal communication skills.
• Research aptitude with attention to detail.
• Ability to multitask and manage timelines.

Key Skills

• Process-oriented mindset

  – structured record-keeping and workflow management.

• Execution thinking

  – ability to break down tasks, figure out processes, and solve problems independently.

• Communication

  – ability to summarize and share clear updates with stakeholders.

• Analytical & Research skills

  – quick learner who can simplify complex information.

• Collaboration

  – ability to support counselors and work across teams.

• Comfort with AI tools

  – ChatGPT, Claude, and others for research and content generation.

Compensation

Location

If you’re organized, curious, and eager to learn fast while creating real outcomes for ambitious students — this role is your launchpad. Apply now and grow with us. 

Fill out this form if you are interested to join us : https://forms.gle/Xba3dNnkKvH2i3kn9