Inside Sales Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) Job Role Overview: We are looking for a driven and customer-focused Inside Sales Executive with 1-2 years of experience in the jewelry sector or e-commerce. This role is perfect for someone who thrives on connecting with customers, has a knack for building relationships, and understands the nuances of selling high-value items online . Key Responsibilities: Customer Engagement: Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry. Online Sales: Understand customer needs and preferences to recommend products that align with their style and budget. Product Expertise: Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively. CRM Maintenance: Log customer interactions and manage sales pipelines using CRM tools. Collaboration: Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently. Qualifications: 2-3 years of experience in inside sales, jewelry retail, or e-commerce. In-depth knowledge of diamonds, gemstones, and fine jewelry is a strong plus. Excellent verbal and written communication skills with a customer-centric approach. Proficiency in CRM tools and Microsoft Office Suite (or Google Workspace). Proven ability to meet and exceed sales targets. A proactive and positive attitude with the ability to work independently and collaboratively. US SHIFT 9 to 5pm EST (6:30 PM- 2:30AM IST) Show more Show less
HR Recruiter - Job Description! Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 180 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) About the Role We’re looking for a detail-oriented Junior Recruiter to support our recruitment operations. This role is ideal for someone with 1–3 years of experience in recruitment, who thrives on candidate coordination, sourcing, and managing recruitment pipelines for both IT and Non-IT roles. Responsibilities Post job openings across various platforms and maintain up-to-date listings. Source, screen, and engage candidates through job boards, LinkedIn, and internal databases. Conduct initial phone screens and schedule interviews with hiring teams. Maintain accuracy and consistency in the ATS (Rippling) and recruitment trackers. Build and maintain candidate pipelines for future requirements. Ensure timely follow-ups, feedback collection, and communication with applicants. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–3 years of recruitment experience (IT & Non-IT preferred). Hands-on experience with applicant tracking systems (Rippling a plus). Proficiency in Google Workspace (Sheets, Docs, Calendar, Gmail). Excellent written and verbal communication skills. High attention to detail, organizational skills, and ability to meet deadlines. Ability to maintain confidentiality and work independently in a fast-paced environment. Timings: 9am to 5pm EST (Monday- Friday) WORK FROM HOME Show more Show less
Operations Associate - Job Description! Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) Role Overview: We are seeking a highly motivated Operations Associate to join our team. The ideal candidate will be responsible for managing the daily operations of our e-commerce website and ensure that our customers receive an exceptional experience. In order to achieve that, the Associate will work closely with 200+ diamond vendors from Bombay, Surat, Hong Kong, Belgium & USA, as well as with jewelry manufacturers, to ensure that the supply chain is running smoothly. The candidate will also monitor our distribution centers in the heart of NY and Bombay to ensure efficient order processing and timely shipping. Responsibilities: Managing key communications & dispute handling with all vendors. Ensuring timely payments & credits reconciliation with all vendors. Coordinate with the customer support team to ensure that customer inquiries are answered in a timely and professional manner. Work with logistics partners to ensure that shipments are on schedule & help manage expedite requests when needed. Maintain accurate records of all shipments and logistics activities. Report potential delays and blockages to the Director of Operations before time and come up with solutions to prevent them in future. Utilize Excel, Google sheets and other software to analyze data and make informed decisions. Develop and implement standard operating procedures for the returns process and manage reverse logistics. Collaborate with the customer support team to address any issues related to returns Analyze data to identify trends and opportunities for improvement Requirements: Bachelor's degree in business administration or related field Minimum of 2 years of experience in supply chain management, or related fields. Excellent communication skills, both written and verbal. Proficient in using Excel and other software tools. Strong attention to detail and problem-solving skills. Ability to work in a fast-paced environment and multitask. Strong analytical and data-driven decision-making skills. Knowledge of the diamond industry is a plus. Startup experience is a big plus Working Hours Thursday to Monday (9:30 PM - 5:30 AM IST) If this sounds like you, email tanisha@rarecarat.com with the following: Why do you want to work with us? What makes you a good fit for this role? Show more Show less
Junior HR Recruiter - Job Description! Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 180 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) About the Role We’re looking for a detail-oriented Junior Recruiter to support our recruitment operations. This role is ideal for someone with 1–3 years of experience in recruitment, who thrives on candidate coordination, sourcing, and managing recruitment pipelines for both IT and Non-IT roles. Responsibilities Post job openings across various platforms and maintain up-to-date listings. Source, screen, and engage candidates through job boards, LinkedIn, and internal databases. Conduct initial phone screens and schedule interviews with hiring teams. Maintain accuracy and consistency in the ATS (Rippling) and recruitment trackers. Build and maintain candidate pipelines for future requirements. Ensure timely follow-ups, feedback collection, and communication with applicants. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–3 years of recruitment experience (IT & Non-IT preferred). Hands-on experience with applicant tracking systems (Rippling a plus). Proficiency in Google Workspace (Sheets, Docs, Calendar, Gmail). Excellent written and verbal communication skills. High attention to detail, organizational skills, and ability to meet deadlines. Ability to maintain confidentiality and work independently in a fast-paced environment. Timings: 9am to 5pm EST (Monday- Friday) WORK FROM HOME
Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times.Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: 1. We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years 2. Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win 3. We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding 4. If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) Responsibilities 1. Accounting & Finance ● Assist with bookkeeping and maintaining financial records. ● Work with trial balances, ledgers, and reconciliations. ● Support accounts payable (AP) processes and vendor management. ● Assist in processing payments and monitoring transactions. ● Conduct basic financial reconciliations and resolve discrepancies. ● Maintain accurate and up-to-date financial documentation. 2. Operations & Compliance ● Assist in invoice verification and processing vendor payouts. ● Support internal audits and provide data for financial reports. ● Ensure compliance with company financial policies and procedures. ● Assist in financial reporting and documentation for tax purposes. ● Track and update financial records regularly to ensure accuracy. 3. Administrative & Coordination ● Work closely with the senior finance team to support daily operations. ● Assist in preparing reports, spreadsheets, and financial summaries. ● Help coordinate with vendors, banks, and other stakeholders. ● Support process improvements in financial workflows. Qualifications Required ● Qualifications: ○ BCom/MCom or relevant finance/accounting degree. ○ 3-4 years of experience in accounting, finance, or related fields. ● Technical Skills: ○ Basic understanding of trial balances, ledgers, and reconciliations. ○ Experience with vendor management and payment processing. ○ Proficiency in Net Suite, Microsoft Excel and Google Workspace tools. ● Soft Skills: ○ Strong English communication and analytical skills. ○ Detail-oriented with excellent problem-solving abilities. ○ Ability to manage time effectively and meet deadlines. Working Hours 7 pm - 3 am IST (US EST Timing) If you're looking to grow your finance career in a dynamic startup environment and gain hands-on experience, we’d love to hear from you!
Inside Sales Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) Job Role Overview: We are looking for a driven and customer-focused Inside Sales Executive with 1-2 years of experience in the jewelry sector or e-commerce. This role is perfect for someone who thrives on connecting with customers, has a knack for building relationships, and understands the nuances of selling high-value items online . Key Responsibilities: Customer Engagement: Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry. Online Sales: Understand customer needs and preferences to recommend products that align with their style and budget. Product Expertise: Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively. CRM Maintenance: Log customer interactions and manage sales pipelines using CRM tools. Collaboration: Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently. Qualifications: 2-3 years of experience in inside sales, jewelry retail, or e-commerce. In-depth knowledge of diamonds, gemstones, and fine jewelry is a strong plus. Excellent verbal and written communication skills with a customer-centric approach. Proficiency in CRM tools and Microsoft Office Suite (or Google Workspace). Proven ability to meet and exceed sales targets. A proactive and positive attitude with the ability to work independently and collaboratively. US SHIFT Wednesday- Sunday 4PM EST- 12AM EST (1:30AM -9:30 AM IST) Monday and Tuesday OFF
Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 180 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) About the Role We’re looking for a proactive Junior HR Associate to join our People team. The primary focus for this role will be supporting recruitment. Over time, the individual will also assist with key People Ops functions including onboarding, employee engagement, rewards and recognition, HR admin tasks, and training support. This role is ideal for someone with 1–2 years of HR experience who wants to grow into a full-stack HR professional. Key Responsibilities Talent Acquisition Manage job postings across platforms and ensure timely updates. Source and screen candidates for IT and Non-IT roles. Coordinate interview scheduling and follow-ups. Maintain accurate and organized data in the applicant tracking system (Rippling). Build and maintain a talent pipeline for ongoing and future hiring needs. People Operations Support Assist in onboarding processes for new hires, ensuring a smooth and engaging Day 1 experience. Help maintain up-to-date employee records like WIW and ensure compliance with internal policies and legal standards. Support milestone celebrations such as birthdays, anniversaries, and personal occasions. Contribute to the execution of rewards and recognition programs by helping with logistics, certificates, and communication. Assist in curating and sharing training and development materials for internal programs. Respond to employee queries related to HR policies, leave, and benefits in a timely and professional manner. Qualification Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–2 years of HR experience with strong exposure to recruitment. Excellent written and verbal communication skills. High level of organization, accuracy, and attention to detail. Ability to maintain confidentiality and work independently in a fast-paced environment. Proficiency in Google Workspace and HR platforms (experience with Rippling is a plus). Google Sheets wizardry & working with HR/recruitment dashboards What You’ll Gain Hands-on experience in both recruitment and core HR operations. Exposure to a fast-paced, high-performance HR environment. Timings: 9am to 5pm EST (Monday- Friday)
Shipping Support Specialist About Rare Carat Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Job Description: Rare Carat is seeking a full-time, self-motivated, experienced Customer Support Specialist. This role is responsible for handling all the shipping requests and taking care of all the orders. This role reports directly to the Shipping Lead and is fully remote. Responsibilities: Handles all shipping requests Address updates and verifications Shipping label creation for high value and international Communicates directly with customers in chat and email Phones shipping and insurance companies to resolve issues Handles shipping insurance claims Qualifications: Strong organizational and problem-solving skills Experienced closer using a friendly, outgoing, professional approach Passionate about helping people make a great purchase Ability to work independently in a fast-paced environment and adaptable to change Not afraid to take ownership of decisions and leverage data to back up those decisions Adept at communicating effectively to a variety of audiences A team player who wants to contribute to a thriving culture Strong Excel or Google Sheets experience Ability to work remotely with a strong internet connection and personal device Shipping experience (preferred but not required) Fraud detection experience Payment Processor software experience E-commerce experience Why Join Rare Carat? Rare Carat is a fast-growing, data-driven marketplace that helps customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding. The incredible value and experiences that we can provide to our customers, employees, vendors, and stakeholders alike is our biggest differentiator. We’re a startup that combines the power of humans and data & analytics to help bring transparency to a notoriously ambiguous industry. This challenge is also what makes it exciting! Here, you will get an opportunity to work with some of the brightest minds and a vibrant & kind community of people and help build processes as we grow. Do you like talking to people? Do you get excited when someone finds what they want and makes a purchase? Do you like working alongside some of the brightest and fun people? Then this is the role for you. _____________________ We are an online company and although we do have a phone line, please leave it open for customers. Thank you!
About the Team and Role: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 180 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) If you are interested in: Working directly with COO and CEO on strategic decisions Delivering Ad-hoc focused and conclusive output on a business use-case Defining and tracking KPIs to monitor business health Instrumenting alerts for proactive / preemptive actions Developing dashboards and automate reporting to drive decision making Being involved with / lead many different aspects of a fast growing business (from analytics to marketing to operations to business development and even more) Tackling new and different challenges everyday And you have a minimum 1-2 years of working experience with: SQL and Advanced Excel (must) Python / R (must) Power BI / Automation or Reporting (good to have) Bonus points if you: Worked in an e-commerce startup or scale-up Worked on digital marketing projects (Google Ads, Facebook Ads, etc) You are immediately available to join And you are: Individual Contributor Curious about web services and D2C start-ups
Shipping Support Specialist About Rare Carat Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Job Description: Rare Carat is seeking a full-time, self-motivated, experienced Customer Support Specialist. This role is responsible for handling all the shipping requests and taking care of all the orders. This role reports directly to the Shipping Lead and is fully remote. Responsibilities: Handles all shipping requests Address updates and verifications Shipping label creation for high value and international Communicates directly with customers in chat and email Phones shipping and insurance companies to resolve issues Handles shipping insurance claims Qualifications: Strong organizational and problem-solving skills Experienced closer using a friendly, outgoing, professional approach Passionate about helping people make a great purchase Ability to work independently in a fast-paced environment and adaptable to change Not afraid to take ownership of decisions and leverage data to back up those decisions Adept at communicating effectively to a variety of audiences A team player who wants to contribute to a thriving culture Strong Excel or Google Sheets experience Ability to work remotely with a strong internet connection and personal device Shipping experience (preferred but not required) Fraud detection experience Payment Processor software experience E-commerce experience Why Join Rare Carat? Rare Carat is a fast-growing, data-driven marketplace that helps customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding. The incredible value and experiences that we can provide to our customers, employees, vendors, and stakeholders alike is our biggest differentiator. We’re a startup that combines the power of humans and data & analytics to help bring transparency to a notoriously ambiguous industry. This challenge is also what makes it exciting! Here, you will get an opportunity to work with some of the brightest minds and a vibrant & kind community of people and help build processes as we grow. Do you like talking to people? Do you get excited when someone finds what they want and makes a purchase? Do you like working alongside some of the brightest and fun people? Then this is the role for you. _____________________ We are an online company and although we do have a phone line, please leave it open for customers. Thank you!
About the Team and Role: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 180 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) If you are interested in: Working directly with COO and CEO on strategic decisions Delivering Ad-hoc focused and conclusive output on a business use-case Defining and tracking KPIs to monitor business health Instrumenting alerts for proactive / preemptive actions Developing dashboards and automate reporting to drive decision making Being involved with / lead many different aspects of a fast growing business (from analytics to marketing to operations to business development and even more) Tackling new and different challenges everyday And you have a minimum 1-2 years of working experience with: SQL and Advanced Excel (must) Python / R (must) Power BI / Automation or Reporting (good to have) Bonus points if you: Worked in an e-commerce startup or scale-up Worked on digital marketing projects (Google Ads, Facebook Ads, etc) You are immediately available to join And you are: Individual Contributor Curious about web services and D2C start-ups
Operations Associate - Job Description! Us in a glimpse: Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times. Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer. We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win. Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) Role Overview: We are seeking a highly motivated Operations Associate to join our team. The ideal candidate will be responsible for managing the daily operations of our e-commerce website and ensure that our customers receive an exceptional experience. In order to achieve that, the Associate will work closely with 200+ diamond vendors from Bombay, Surat, Hong Kong, Belgium & USA, as well as with jewelry manufacturers, to ensure that the supply chain is running smoothly. The candidate will also monitor our distribution centers in the heart of NY and Bombay to ensure efficient order processing and timely shipping. Responsibilities: Managing key communications & dispute handling with all vendors. Ensuring timely payments & credits reconciliation with all vendors. Coordinate with the customer support team to ensure that customer inquiries are answered in a timely and professional manner. Work with logistics partners to ensure that shipments are on schedule & help manage expedite requests when needed. Maintain accurate records of all shipments and logistics activities. Report potential delays and blockages to the Director of Operations before time and come up with solutions to prevent them in future. Utilize Excel, Google sheets and other software to analyze data and make informed decisions. Develop and implement standard operating procedures for the returns process and manage reverse logistics. Collaborate with the customer support team to address any issues related to returns Analyze data to identify trends and opportunities for improvement Requirements: Bachelor's degree in business administration or related field Minimum of 4 years of experience in supply chain management, or related fields. Excellent communication skills, both written and verbal. Proficient in using Excel and other software tools. Strong attention to detail and problem-solving skills. Ability to work in a fast-paced environment and multitask. Strong analytical and data-driven decision-making skills. Knowledge of the diamond industry is a plus. Startup experience is a big plus Working Hours Friday- Tuesday -4pm - 12 EST (1:30 AM-9: 30 AM IST) (Wed & Thursday off) If this sounds like you, email tanisha@rarecarat.com with the following: Why do you want to work with us? What makes you a good fit for this role?
Company Description Founded in 2016 by a former BCG consultant, Rare Carat has quickly grown to become one of the largest online diamond jewelry retailers in the United States, praised by the New York Times as the “Secret to Buying A Diamond.” Leveraging AI indicators and human expert advice, RareCarat.com powers over $100 million in annual sales by bringing transparency to a traditionally opaque industry. With a unique "managed marketplace" model, the company combines a wide selection with quality assurance. It is led by graduates from Wharton and Harvard Business School and advised by industry leaders. Wondering why work with us? Here’s why: We are a fully remote start-up, growing quickly from under 5 people to close to 180 in just six years Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :) Role Description This is a full-time remote role for an Account Manager. The Account Manager will be responsible for managing relationships with clients, ensuring their satisfaction, and supporting sales operations. Daily tasks will include overseeing client accounts, addressing inquiries, providing product information, and coordinating with internal teams to ensure client needs are met. Additionally, the Account Manager will be involved in analyzing sales data, forecasting, and identifying opportunities for account growth. Key Responsibilities: Customer Engagement: Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry. Online Sales: Understand customer needs and preferences to recommend products that align with their style and budget. Product Expertise: Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively. CRM Maintenance: Log customer interactions and manage sales pipelines using CRM tools. Collaboration: Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently. Qualifications Client Relationship Management and Sales Support skills Experience in Data Analysis and Sales Forecasting Excellent written and verbal communication skills Ability to work independently and remotely Proficiency in CRM software and Microsoft Office Suite Bachelor's degree in Business, Marketing, or a related field preferred Experience in the jewelry or luxury goods industry is a plus