Shipping Associate

Shipping Support Specialist

About Rare Carat

Founded in 2016 by a BCG consultant frustrated with his engagement ring buying experience, Rare Carat has grown to be one of the largest diamond jewelry online retailers in the United States. It was called the “Secret to Buying A Diamond” by the New York Times.

Rarecarat.com powers over $100m in annual sales by creating transparency in a historically opaque industry using AI indicators and human expert advice. Operating on an innovative "managed marketplace" business model, the company combines the selection advantages of a marketplace with the quality assurance of a traditional retailer.

We have grown to over 180+ employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win.

Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head. We have been featured in the New York Times, TechCrunch, NPR, USA Today, CNBC, among others.

Rare Carat is seeking a full-time, self-motivated, experienced Customer Support Specialist. This role is responsible for handling all the shipping requests and taking care of all the orders. This role reports directly to the Shipping Lead and is fully remote.

Responsibilities:

• Handles all shipping requests
• Address updates and verifications
• Shipping label creation for high value and international
• Communicates directly with customers in chat and email
• Phones shipping and insurance companies to resolve issues
• Handles shipping insurance claims

Qualifications:

• Strong organizational and problem-solving skills
• Experienced closer using a friendly, outgoing, professional approach
• Passionate about helping people make a great purchase
• Ability to work independently in a fast-paced environment and adaptable to change
• Not afraid to take ownership of decisions and leverage data to back up those decisions
• Adept at communicating effectively to a variety of audiences
• A team player who wants to contribute to a thriving culture
• Strong Excel or Google Sheets experience
• Ability to work remotely with a strong internet connection and personal device
• Shipping experience (preferred but not required)
• Fraud detection experience 
• Payment Processor software experience
• E-commerce experience

Why Join Rare Carat?

Rare Carat is a fast-growing, data-driven marketplace that helps customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding.

The incredible value and experiences that we can provide to our customers, employees, vendors, and stakeholders alike is our biggest differentiator.

We’re a startup that combines the power of humans and data & analytics to help bring transparency to a notoriously ambiguous industry. This challenge is also what makes it exciting! Here, you will get an opportunity to work with some of the brightest minds and a vibrant & kind community of people and help build processes as we grow.

Do you like talking to people?

Do you get excited when someone finds what they want and makes a purchase?

Do you like working alongside some of the brightest and fun people?

Then this is the role for you.

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We are an online company and although we do have a phone line, please leave it open for customers. Thank you!