Operations Associate

Role & Responsibilities:

• Understanding academic projects/assignments/tasks requirements and ascertaining the appropriate price of each project/assignments/tasks
• Understanding client's escalation, discussing the issues with experts, and coming up with appropriate solutions.
• Identifying suitable experts for each project, negotiating the pay with freelancers, and facilitating allocation process.
• Point of contact for sales team and experts regarding pricing and allocation process respectively.
• Dealing with clients on chat/call to close stuck cases
• Maintaining healthy relationships with experts and facilitating timely delivery of projects
• Identifying expert's related issues, sharing feedback with them, and escalating to TAM wherever required.
• Following up with prospective freelancers with desired expertise and getting them on board.
• Ensuring efficient work engagement of hired experts.
• Identifying suitable experts for each project, negotiating the pay with experts, and facilitating the allocation process.
• Ensuring efficient work quality delivery by experts with proper audit/proofreading and overall evaluation of work on a timely basis.

Skills Required:

• Very good command of English. Excellent knowledge of the subject
• Acceptability towards rotational shifts and week offs
• Punctual and ability to work within deadlines.
• Efficiency with internet browsing and internet researching skills. Good writing and analytical skills.
• Strong academic background, Versatile with multiple subjects, Efficient in communication,
• Capable of understanding inside of projects/assignments, willing to listen and learn
• Capable of convincing/expressing oneself efficiently

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: B.B.A/ B.M.S in Any Specialization, BCA in Any Specialization

PG: MBA/PGDM in Any Specialization

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person