Customer Success Manager

Innovapptive

3 - 8 years

3 - 10 Lacs

hyderabad telangana india

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

saas platforms customer lifecycle management enterprise asset management (eam) supply chain management (scm)

Work Mode

On-site

Job Type

Full Time

Job Description

How You Will Make an Impact:

You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.Key Responsibilities:

Drive product adoption, ROI realization & customer advocacy
Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing
Manage post-go-live customer relationships & escalations
Track customer health & usage metrics, driving proactive engagement
Collaborate with Product teams on customer feedback & roadmap inputs
Identify growth & cross-sell opportunities
Conduct training, workshops & assessments
Maintain accurate customer data in CRM

What You Bring to the Team:

3-9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management
Domain expertise in Supply Chain, Asset Management, Field Services, or Industrial Operations (SCM/EAM/FSM). Working experience in SAP , IBM Maximo is a plus
Strong understanding of SaaS platforms & customer lifecycle management
Excellent communication & stakeholder management skills
Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing is a plus
Engineering background (Mechanical / Chemical / IT / Computers) preferred
MBA is a plus

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