Customer Success Manager

Job Title: Customer Success Manager

Location: Thane- Mumbai

Work Mode: Full-time | In-office (Hybrid)

Experience Required: 1-2 years

Industry: Agritech

Compensation: ₹35,000 - ₹45,000 per month

About Company:

Agrify.ai is a global agri-trade enablement platform helping sellers and buyers connect seamlessly across markets. We simplify sourcing, streamline communication, and support cross-border trade through data, insights, and technology.

Role Summary:

This role is ideal for someone who can manage a mix of operations, user onboarding, research, and platform support. You will work closely with the internal team to grow the platform’s global user base and ensure a smooth experience for both buyers and sellers.

Key Responsibility:

User Growth & Outreach:

Reach out to global buyers and sellers via LinkedIn, email, and other channels.

Pitch Agrify.ai and convert interested leads into platform users.

Draft clear outreach messages and maintain consistent follow-ups.

Onboarding & Support:

Guide new users through sign-up, navigation, and platform usage.

Conduct simple platform demos and answer basic product queries.

Maintain relationships with active users and support them as needed.

Research & Data:

Conduct market and competitor research across products and regions.

Extract, clean, and analyze data to support decision-making.

Maintain organised trackers and ensure timely updates.

Product & Communication:

Share structured product feedback collected from users.

Communicate professionally with global clients in strong written and spoken English.

Handle multiple tasks across outreach, coordination, and user support.

What We’re Looking For:

Excellent English communication skills clear, confident, and professional.

Someone who is articulate and can hold smooth conversations with global clients without breaking a sweat.

Writes crisp LinkedIn and email messages that people would actually want to read.

Ability to pitch the platform confidently and handle basic product queries.

Organised, proactive, and able to follow up consistently