Customer Success Manager

Job Title: Customer Success Manager Company: NNIIT Location: Hyderabad About NNIIT: NNIIT is a fast-growing company dedicated to personalization as a solution for all competitive, board, and entrance examinations through AI & Neuro-advanced technology. We are looking for an empathetic and proactive Customer Success Manager (CSM) to ensure customer satisfaction, retention, and long-term success. Key Responsibilities: Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experience Engage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutions Assist students and parents in effectively using NNIITs products and services Track customer progress, usage patterns, and address concerns proactively Ensure high customer retention rates by delivering exceptional support and guidance Gather customer feedback and collaborate with internal teams to enhance the product experience Identify opportunities for upselling and cross-selling additional services Manage and resolve customer issues efficiently to maintain high satisfaction levels Maintain accurate records of customer interactions and progress Conduct training sessions, webinars, and engagement activities to drive product adoption Requirements: Bachelors degree in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field Strong communication and interpersonal skills Ability to build and maintain long-term relationships with customers Problem-solving mindset with a customer-first approach Prior experience in customer success, account management, or client servicing is a plus but not mandatory

Perks & Benefits: Health Insurance coverage for employees Competitive performance-based incentives Career growth opportunities within the company Hands-on training and mentorship A dynamic and fast-paced work environment If you're passionate about customer satisfaction and want to play a key role in NNIITs success, apply now and be part of our growing team in Hyderabad! Regards Talent Acquisition Team Human Resources NNIIT