Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

What is Expected From You (Key Responsibilities)


  1. Single Point of Contact:

    Serve as the primary, dedicated point of contact for all assigned key customers, managing all their needs and inquiries end-to-end.
  2. Relationship Nurturing:

    Build deep, trusted, and professional relationships with key stakeholders within the customer organization to ensure high loyalty and satisfaction.
  3. Proactive Health Checks:

    Regularly check in with customers (via call/video) to monitor the health of their machines, satisfaction with premixes, and overall service experience.
  4. Issue Ownership & Resolution:

    Take complete ownership of any issues or escalations, coordinating swiftly with the Technical, Service, and Logistics teams until the matter is fully resolved.
  5. Identify Growth Opportunities:

    Proactively identify and execute

    upsell opportunities

    (e.g., higher capacity machines, new premium services) and

    cross-sell opportunities

    (e.g., new premix flavors, additional machines).
  6. Product Adoption & Training:

    Ensure customers are maximizing the use of their vending machines and understanding the benefits of new product offerings. Conduct necessary product refreshers or demos.
  7. Renewal Management:

    Manage contract renewals (where applicable, e.g., service contracts or franchise agreements), ensuring retention and negotiating favorable terms.
  8. Customer Feedback Loop:

    Capture, document, and relay structured feedback from customers to the Product and Management teams to drive internal improvements.
  9. Reporting:

    Maintain accurate records in the CRM and provide management with periodic reports on account health, potential churn risks, and quarterly sales contribution.
  10. Value Communication:

    Clearly articulate the ongoing value and ROI our solutions provide to the customer's business, reinforcing the partnership.

Ideal Candidate (Requirements)


  1. Experience:

    Minimum

    4 years of direct experience

    in Customer Success, Key Account Management, or post-sales Relationship Management.
  2. Language Fluency:

    Mandatory fluency in both English and Hindi

    (verbal and written) to effectively manage a diverse clientele.
  3. Sales Acumen:

    Proven track record of successfully identifying and closing

    upsell/cross-sell opportunities

    within an existing client base.
  4. Problem-Solving:

    Strong analytical and conflict-resolution skills with the ability to diagnose issues and facilitate complex internal fixes.
  5. Technical Comfort:

    Experience using

    CRM software

    to track customer interactions, issues, and sales opportunities.
  6. Industry Exposure (Preferred):

    Prior experience in the

    consumer durable, FMCG, B2B services, HORECA or appliance industry

    is a significant advantage.
  7. Communication Style:

    Exceptional interpersonal and negotiation skills, capable of building rapport with operational staff up to executive levels.
  8. Work Ethic:

    High degree of

    ownership and a Customer-First mindset

    able to work independently and manage multiple key accounts simultaneously.
  9. Education:

    Bachelor's degree in Business Administration, Commerce, or a related field.
  10. Availability:

    Ability to join immediately or within a short notice period is highly preferred.

Why Join Caf Desire


A Culture of Growth:

Work with a Market Leader:

Recognition & Rewards:

A Supportive Team:

Bringing Joy in Every Sip:

Career Growth Opportunities:

Be Part of Something Bigger:

About the Company


Caf Desire

Caf Desire

community of passionate individuals

Contact

Hr Vineel Raju

Mail - [HIDDEN TEXT]

Mobile/Whatsapp - 8977012090

Visit us at www.cafedesire.co.in

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