Customer Care Executive

Radiant Consumer Appliances Private Limited

1 - 2 years

1 - 3 Lacs

hyderabad telangana india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

communication skills problem solving skills excellent communication skill crm tools

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Cafe Desire

Key Responsibilities

Handle inbound and outbound customer queries with professionalism and empathy.
Address and resolve customer complaints promptly, ensuring 100% satisfaction.
Guide customers on product usage, troubleshooting, and service requests.
Calling our existing customers and taking feedback on our products and services.
Maintain accurate records of interactions and transactions in the system.
Follow up with customers to ensure issues are fully resolved.
Collaborate with internal teams to improve customer support and service efficiency.
Ensure a positive and engaging customer experience with every interaction.
Identify customer needs and suggest suitable products or solutions.
Meet or exceed performance metrics, including response time and resolution rates.

Requirements

Minimum
1 year of experience
in
Customer Care/Hospitality
.
Immediate joiners
preferred (or serving notice period).
Strong verbal and written communication skills in
English, Hindi, and Telugu
(preferred).
Ability to handle pressure and resolve issues with patience and professionalism.
Proficiency in CRM tools and basic computer applications.
A positive, customer-first attitude with problem-solving skills.
Strong listening and interpersonal skills to build rapport with customers.
A commitment to ensuring customer delight and brand loyalty.

Why Join Caf Desire

A Culture of Growth:

Work with a Market Leader:

Recognition & Rewards:

A Supportive Team:

Bringing Joy in Every Sip:

Career Growth Opportunities:

Be Part of Something Bigger:

About the Company

Caf Desire

community of passionate individuals

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