Customer Success

About LineupX

LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and championsof seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platformis designed to transform the way they approach placement assistance. As a Customer Success Intern,you'll be an integral part of our journey, gaining valuable insights into the world of customer relations inthe fast-paced landscape of Ed-Tech and Training Centers.

Role Overview

As a Customer Success Associate at LineupX, you will be a crucial part of our Customer Success team,supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experiencein customer relationship management, where you'll learn the essentials of ensuring customers achievetheir desired outcomes and feel supported throughout their journey with LineupX.

Key Responsibilities

• Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
  

platform features and functionality to ensure they can quickly gain value from the product.

• Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
  

via email, chat, or phone to resolve basic questions and technical challenges.

• Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
  

customers navigate the platform independently.

• Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
  

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

• Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
  

to proactively address potential issues, helping improve retention rates.

• Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
  

scores, and churn/renewal statistics.

• Process Improvement: Work with the team to streamline customer success processes, suggesting new
  

ideas to improve customer experience and satisfaction.
Learning & Development OpportunitiesSkills: customer onboarding,customer success,customer relationship management,data analysis,customer engagement,communication,customer support,customer retention,problem solving