Customer Success

As a member of the Customer Success team at Placed, your role is crucial in ensuring client satisfaction and addressing their needs effectively. You will act as the primary point of contact for clients, understanding their requirements and recommending suitable solutions. Developing and nurturing strong relationships with customers is a key aspect of your responsibilities, along with providing valuable feedback on customer trends to enhance service quality. Your duties will include assisting customers in onboarding processes, identifying upselling opportunities, and resolving issues promptly. Regular check-ins with customers will be essential to ensure ongoing satisfaction, while collaborating with product and sales teams to improve the overall customer experience. Additionally, preparing reports and presentations on customer metrics and training customers on product features will be part of your routine tasks. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field and have 2-3 years of experience in customer success or account management. Proficiency in customer relationship management (CRM) software, strong communication skills, and the ability to handle challenging situations professionally are essential. Your analytical skills, ability to build relationships, and aptitude for multitasking will be critical in interpreting customer data and working collaboratively to achieve objectives. Furthermore, your adaptability, results-oriented mindset, and willingness to learn new skills will contribute to your success in this position. Travel may be required for customer support events, so flexibility in this regard is appreciated. Overall, your role in the Customer Success team will play a vital part in contributing to the growth and success of our operations in India.,