Customer Success Consultant

1 - 2 years

4 - 8 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Manage a high volume of accounts, focusing on renewing their spend and growth.
  • Prospect and forecast accounts through various tools, prioritizing and tiering data for the sequencing of books.
  • Being a cross-functional partner, working closely with account executives within each account on renewal dates, potential churn risk, and more.
  • Results-oriented with proven success in sales attainment, maximizing results, and the ability to excel in a team environment
  • Tech-savvy with a passion for technology and the ability to learn, comprehend, and explain technology
  • Self-driven, collaborative, and motivated to excel in achieving individual and team results
  • Expert ability to serve as product and service advocate for the client, building interest and awareness of the client s value proposition
  • Ability to quickly articulate technical and business value propositions via phone and email
  • Ability to effectively navigate multiple web applications & systems simultaneously while on calls
  • Ability to learn quickly and maintain a current, comprehensive knowledge of client s products and services
  • Other applicable duties as assigned
What Will You Need to Succeed
  • Minimum one year of B2B inside sales experience, and account management experience is preferred
  • Solid understanding of cloud-based technology and tools
  • Excellent verbal and written communication skills with a professional telephone presence
  • Prior experience responding to customers requests for sales and service, ensuring delivery of an exceptional customer experience by responding in a prompt, professional, and friendly manner at all times
  • Prior experience in renewing accounts and identifying upsell or growth opportunities
  • Intermediate skills navigating tech platforms, including Salesforce.com and Gmail

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