Customer Success Consultant

About Fyle (now part of Sage)Fyle is now part of Sage, a global leader in accounting and business management software.
Together, we re building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.About the RoleAs an Associate Customer Success Consultant (Onboarding) at Fyle, you will play a critical role in helping customers realize value from their investment in Fyle. You will work closely with Customer Success Consultants, and cross-functional teams to support customers through the onboarding process, ensuring they have a smooth experience and reach go-live successfully.Why Join Fyle x SageYou ll define the next-generation frontend architecture powering one of the world s most intuitive expense management platforms.Work with high-caliber engineers, designers, and product thinkers in an environment that values craftsmanship, autonomy, and impact.You ll operate with the agility of a startup and the reach of a global enterprise shaping the frontend experience for thousands of businesses worldwide.This is a great opportunity for someone early in their career to learn and grow in the field of Customer Success while contributing directly to customer outcomes.What We re Looking ForCustomer Skills 1 3 years of experience in a customer-facing role (onboarding, implementation, or SaaS support preferred). Strong communication skills with empathy and customer-first approach. Ability to manage multiple accounts in parallel with attention to detail. Willingness to learn how to handle escalations and work with senior team members to resolve concerns.Functional Skills Basic understanding of Customer Success practices. Familiarity with SaaS products Ability to collaborate effectively with multiple stakeholders.Tools(Good to have) Exposure to project management tools (e g, ClickUp, Jira, Asana). Familiarity with customer success platforms (e g, FreshSuccess, Gainsight, Totango) is a plus.Who Can Apply Willing to work in North America shift. 1 3 years of relevant professional experience in customer-facing roles. Eager to learn, adaptable, and motivated to grow into a consultant-level role.#LI-RT