Impact Analytics logo

Customer Success Consultant

2 - 4 years

6 - 9 Lacs

bengaluru

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

algorithms kubernetes c++ golang sql docker microservices rust react.js java git postgresql gcp linux mysql data structures html mongodb python c business analysis javascript functional support excel node.js django blockchain aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this high impact role, you will be the frontline functional analyst supporting post-go-live
accounts in Demand Planning, Replenishment, Distribution Requirements Planning (DRP),
and Inventory Management Solutions
You own ticket triage, data validation, configuration support, and customer
communication ensuring rapid resolution, accurate workflows, and smooth daily
operations of Impact Analytics Agentic AI platform.

What this role entails

Ticket Triage & Resolution
Own inbound technical and functional tickets via internal customer ticketing system
(data errors, forecast anomalies, replenishment misfires, DRP exceptions)
Perform root-cause analysis using logs, SQL queries, and AI-agent audit trails
Resolve 70 %+ of tickets at L1; escalate cleanly to Senior Consultant with full context

Configuration & Change Support
Execute pre-approved configuration changes (safety stock rules, lead-time updates,
ABC/XYZ classification)
Validate data loads (POS, inventory, shipments) and flag anomalies before AI
processing
Support UAT for minor change requests under Senior Consultant guidance

Customer Communication
Provide daily ticket updates and weekly status summaries to customer planners
Host functional walkthroughs during onboarding of new usersH
Document resolution steps in KB for reuse and training

Continuous Learning & Contribution
Complete Impact Analytics Agentic AI Certification within 90 days
Shadow Senior Consultants on QBR prep and value tracking
Contribute to regression test packs and runbooks

What lands you in this role

2-4 years in functional support / business analysis for supply chain SaaS (Blue Yonder, o9,
Kinaxis, Manhattan Associates, Anaplan, etc.)
Hands-on experience with Demand, Replenishment, Distribution Requirement
Planning, or Inventory modules
Working knowledge of SQL, Python, Rust and Excel
Proven ability to manage 50+ tickets/month with > 90 % SLA
Bachelor s in Engineering, Supply Chain, or related field
Exposure to cloud SaaS support (AWS/GCP monitoring, log analysis)
Familiarity with AI-driven planning outputs (forecast explainability, anomaly
detection)
Certification: Supply Chain Planning Certifications on Blue Yonder, o9, Kinaxis or
similar products
Clear written & verbal communicator customer emails, ticket notes
Detail-oriented with strong follow-through
Team player eager to learn from seniors and contribute to process improvement

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