Customer Service Specialist

Job Description

Hello Folks, Urgent Hiring for Customer Service Specialist @Night Shifts- Gurgaon Sec- 48 Please find below the Job Description- Company Name- Trueblue India Position- Customer Service Specialist (Night Shifts) Experience- 3-4 Years Location- Gurgaon Sec- 48, Haryana Shift Mode- US Shifts (5:00 PM- 2:00 AM) 5 days work from office + Both sides cab Interested candidates can reach out to Saloni Sabharwal (9999608040) and send the updated resume- ssabharwal@trueblue.com Responsibilities: In this role, you will be responsible for taking calls in a timely and accurate manner as per the client specific standard operating procedures. The Customer Service Specialist works with the process SME and Operations Manager to identify issues, and opportunities for improvement and recommends solutions. The Customer Service Specialist should be able to perform rule-based transactions with simple calculations. If needed this role may be leveraged across multiple clients. Ensure timely and accurate service delivery as per client standards Ensure consistent productivity & and accuracy performance as per team requirements Prompt response to queries from Internal or External stakeholders Taking ownership of reporting work in the process Review and suggest updates for Standard Operating Procedures Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and implement operational improvements Ensure compliance to all the reports Inbound Calling/ International Voice Process (B2B or B2C) Maintain all documentation/tracking in the applications up to date for the processes Must adhere to Login schedule and Organizational Policies. Must be ready to Work from Office on all 5 days Responsible for call Audits, efficient in onshore connects/Communications Develops training material and documentation for global support in the ongoing environment Maintain and share the various trackers such as Escalation Tracker, Client Updates Tracker, Audit Tracker etc. Should be able to coach and mentor colleagues Skills & Qualifications: Graduate in any stream except BCA and B.Tech. More than 3+ years of relevant experience into International Voice Process (B2B) Good written & verbal communication skills Ability to work 24*7 shift timings Proficient in computer applications including Excel & Word Interested candidates can reach out to Saloni Sabharwal (9999608040) and send the updated resume- ssabharwal@trueblue.com Show more Show less