Customer Service Specialist

Freight forwarding - Logistics

Customer Service & Documentation executive.

Role Description

This is a full-time on-site role located in Belāpur for a Customer Services Specialist. The Customer Services Specialist will be responsible for handling customer inquiries, ensuring customer satisfaction, managing phone interactions with proper phone etiquette, and providing exceptional customer service. This role requires maintaining and improving customer experience through effective communication and problem-solving.

Qualifications

• Customer Support and Customer Service skills
• Ability to ensure Customer Satisfaction and Customer Experience
• Proficient in Phone Etiquette
• Strong interpersonal and communication skills
• Problem-solving skills and the ability to handle stressful situations
• Experience in logistics or related industry is a plus
• Bachelor's degree in Business Administration, Communications, or a related field