Customer Service Specialist

As a Customer Service Representative at our company, your role will involve managing and supporting our online customers to ensure a smooth and positive customer experience. Your dedication and customer-focused approach will be key in addressing inquiries, providing solutions, and maintaining strong communication across all channels. Key Responsibilities: - Provide exceptional customer service through phone calls, emails, and live chats. - Address customer inquiries, resolve complaints, and ensure a high level of satisfaction. - Manage and update customer accounts with accuracy and attention to detail. - Handle online customer follow-up and after-sales service. - Maintain clear and accurate records of all customer interactions, issues, and feedback. - Collaborate with internal teams to improve customer experience and support overall operations. - Ensure timely responses and professional communication at all times. - Identify recurring issues and provide insights for continuous service improvement. Qualifications Required: - Excellent communication skills both verbal and written. - Strong problem-solving abilities and a customer-first mindset. - Ability to multitask, prioritize, and manage time effectively. - Basic computer proficiency and familiarity with online communication tools. - Previous experience in customer service or a similar role is an advantage. - Positive attitude, patience, and the ability to stay calm under pressure.,