Customer Service Specialist

Role Overview

Customer Service Executive

Key Responsibilities

• Serve as the primary point of contact for client inquiries, updates, and issue resolution.
• Manage incoming calls, emails, and messages with professionalism and clarity.
• Coordinate with internal teams such as Sales, Design, Operations, and Project Management to ensure timely updates to customers.
• Track customer requests, complaints, and feedback to closure.
• Maintain CRM data and ensure all client interactions are logged accurately.
• Provide clients with timely updates on project status, timelines, and next steps.
• Identify recurring issues and work with teams to improve processes.
• Support the customer journey from onboarding to post-project completion.
• Ensure high customer satisfaction and help maintain long-term client relationships.

Requirements

• 1–3 years of experience in customer service, client relations, or coordination roles (preferably in interiors, real estate, logistics, or tech-enabled services).
• Excellent verbal and written communication skills.
• Strong problem-solving ability and customer-first mindset.
• Good knowledge of MS Office, CRM tools, and basic reporting.
• Ability to handle pressure, multitask, and manage deadlines.
• Detail-oriented, organized, and responsive.