As a Customer Service Specialist at this company, your role will involve handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette, and enhancing customer experience. Your daily tasks will include responding to customer queries via phone, email, and in-person, resolving customer issues in a timely and professional manner, and documenting customer interactions and feedback. Key Responsibilities: - Respond to customer queries via phone, email, and in-person - Resolve customer issues in a timely and professional manner - Maintain phone etiquette - Document customer interactions and feedback Qualifications Required: - Customer Support and Customer Service skills - Customer Satisfaction and Customer Experience skills - Proficiency in Phone Etiquette - Excellent interpersonal and communication skills - Ability to handle multiple tasks and prioritize effectively - Experience with CRM software is a plus - Bachelor's degree or equivalent in a related field,
As a Customer Service Specialist at our New Delhi location, you will play a crucial role in handling customer support inquiries and ensuring customer satisfaction. Your responsibilities will include maintaining phone etiquette, enhancing customer experience, and resolving customer issues promptly and professionally. You will be expected to respond to customer queries through various channels such as phone, email, and in-person, while also documenting interactions and feedback. Key Responsibilities: - Responding to customer queries via phone, email, and in-person - Resolving customer issues in a timely and professional manner - Maintaining phone etiquette throughout all interactions - Documenting customer interactions and feedback Qualifications: - Customer Support and Customer Service skills - Customer Satisfaction and Customer Experience skills - Proficiency in Phone Etiquette - Excellent interpersonal and communication skills - Ability to handle multiple tasks and prioritize effectively - Experience with CRM software is a plus - Bachelor's degree or equivalent in a related field Please note that this is a full-time on-site role based in New Delhi.,