Customer Service Specialist

As a Customer Service Specialist at our New Delhi location, you will play a crucial role in handling customer support inquiries and ensuring customer satisfaction. Your responsibilities will include maintaining phone etiquette, enhancing customer experience, and resolving customer issues promptly and professionally. You will be expected to respond to customer queries through various channels such as phone, email, and in-person, while also documenting interactions and feedback. Key Responsibilities: - Responding to customer queries via phone, email, and in-person - Resolving customer issues in a timely and professional manner - Maintaining phone etiquette throughout all interactions - Documenting customer interactions and feedback Qualifications: - Customer Support and Customer Service skills - Customer Satisfaction and Customer Experience skills - Proficiency in Phone Etiquette - Excellent interpersonal and communication skills - Ability to handle multiple tasks and prioritize effectively - Experience with CRM software is a plus - Bachelor's degree or equivalent in a related field Please note that this is a full-time on-site role based in New Delhi.,