Customer Service Specialist

About the Company

We are a leading company in the US mortgage industry, dedicated to providing exceptional service and innovative solutions to our clients. Our mission is to streamline the mortgage process while maintaining the highest standards of integrity and professionalism. We foster a culture of collaboration, inclusivity, and continuous improvement.

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Paid Time Off (PTO) and paid holidays to ensure work-life balance
• Comprehensive health benefits for full-time employees after probation

What To Expect (Job Responsibilities)

• Answer inbound calls and respond to customer inquiries professionally
• Resolve customer issues efficiently while maintaining a positive attitude
• Document all interactions accurately in the CRM system
• Follow communication scripts and standard operating procedures
• Meet or exceed performance metrics including call quality and customer satisfaction

What Is Required (Qualifications)

• Must be 18 years or older
• Graduate
• 2+ year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting

How To Stand Out (Preferred Qualifications)

• Fluent in English (American Slang is a must)
• Reliable internet connection and a quiet home workspace
• Preferrable US Mortgage experience