Customer Service Specialist

Role Overview: As a Customer Service Specialist at Kishan Fabrication Works in Patna, Bihar, you will play a crucial role in managing customer inquiries, ensuring customer satisfaction, and delivering exceptional service. Your responsibilities will include handling phone calls, addressing customer concerns, resolving issues, and contributing to creating a positive customer experience. Collaboration with team members to enhance service processes and exceed client expectations will be a key aspect of your role. Key Responsibilities: - Manage customer inquiries and provide timely responses - Ensure customer satisfaction by addressing concerns effectively - Resolve customer issues in a professional and efficient manner - Assist in creating a positive customer experience through excellent service delivery - Collaborate with team members to improve service processes - Exceed client expectations by going above and beyond in customer service Qualifications Required: - Proficiency in Customer Support and Customer Service principles - Strong skills in managing Customer Satisfaction and enhancing Customer Experience - Excellent Phone Etiquette and communication abilities - Ability to work effectively in an on-site team environment - Problem-solving aptitude and a proactive approach to handling inquiries - Previous experience in customer service or a related role is a plus - Basic computer and data entry skills,