Location: Ganesh Galaxy City, 4th floor Technotask, Ayodhya Bypass Bhopal. Department: Customer Support Job Type: Full-Time Work Mode: On-site Shift: Rotational Shifts Contact Person: Akansha 8450097147 Email: akansha.tomar@technotask.co.in Key Responsibilities: · Handle customer queries via chat and voice channels promptly and professionally. · Provide accurate information related to products, services, orders, billing, or technical issues. · Resolve complaints efficiently, ensuring first-contact resolution whenever possible. · Follow communication scripts and standard operating procedures. · Escalate unresolved or complex issues to higher support levels. · Maintain customer records and document all interactions in CRM systems. · Meet or exceed performance metrics (e.g., CSAT, AHT, FCR, quality scores). · Stay up to date with product knowledge, policies, and system changes. Skills: · Excellent verbal and written communication skills in English. · Strong typing speed and computer literacy. · Problem-solving ability and attention to detail. · Ability to multitask and work under pressure. Experience: · Experience in a customer service role (chat and/or voice). · Freshers with good communication skills are welcome to apply. Show more Show less

Company Description Technotask Business Solutions Pvt Ltd, founded in March 2020, aims to deliver unparalleled value to clients through omnichannel solutions that enhance customer experiences and drive business excellence. Based in Bhopal, we have expanded to 13 centers across India, Egypt, and the UAE, serving over 20 global clients. With a 400% growth rate and expertise in diverse industries, we offer comprehensive services including voice, email, and chat support, among others. Join us to reshape the future of customer experiences. Role Description This is a full-time on-site role for a Customer Support Executive located in Bhopal. The Customer Support Executive will be responsible for addressing customer inquiries, ensuring customer satisfaction, providing technical support, and offering online support. Day-to-day tasks include handling customer complaints, troubleshooting technical issues, and assisting clients through various communication channels. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Online Support and Technical Support skills Excellent communication and problem-solving skills Ability to work effectively in an on-site team environment Prior experience in customer service roles is an advantage Bachelor's degree or equivalent education in related fields Show more Show less

Solution Architect (Node.js & Python – Voice AI Focus) Location: Bhopal/Hybrid Experience: 7+ Years Responsibilities: • Architect and lead development of scalable Voicebot backend in Node.js/Python. • Build, manage, and optimize conversational AI workflows (TTS, STT, NLP). • Define system architecture, data pipelines, and microservice integrations. • Provide architectural guidance to backend teams for all product verticals. • Collaborate with product and DevOps teams for deployment strategy. Must-Have Skills: • Deep knowledge of Node.js and Python. • Strong background in LLM, NLP and designing AI-driven voice systems. • Experience with cloud platforms (AWS/GCP), microservices, and API architecture. • Previous experience in voice tech or contact center tech is a big plus. Show more Show less

Company Description Technotask Business Solutions Pvt Ltd has rapidly grown since its inception in March 2020, providing exceptional customer experience solutions. With a network of 13 centres across India, Egypt, and the UAE, our diverse team spans the UK, USA, KSA, and Columbia. We serve over 20 global clients across various industries, including FinTech, Health-Tech, and E-Commerce. Our comprehensive services range from voice and email support to lead generation and quality audits. Role Description This is a full-time, on-site role located in Bhopal for a Content Writer. The Content Writer will be responsible for creating and editing web content, developing content strategies, conducting research, writing, and proofreading. The role involves collaborating with various teams to ensure high-quality content delivery and aligning content with business goals. Qualifications Web Content Writing, Writing, and Proofreading skills Experience in developing Content Strategies and conducting Research Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work independently and collaboratively Bachelor's degree in English, Journalism, Communications, or a related field Experience in the BPO industry is a plus Show more Show less

Company Description Technotask Business Solutions Pvt Ltd is a global omnichannel solutions provider dedicated to enhancing customer experiences and driving business excellence. Since its establishment in March 2020, the company has experienced exponential growth, serving over 20 global clients across diverse industries like FinTech, Retail, Health-Tech, and more. With 13 centers in India, Egypt, and the UAE, Technotask has an extensive service portfolio that includes voice, email, chat support, catalogue management, and more. Role Description This is a full-time on-site role located in Rajnandgaon for a Customer Support Associate. The role involves providing customer service, sales support, and marketing assistance to clients. The Customer Support Associate will be responsible for handling customer inquiries, resolving issues, and promoting company products/services. Qualifications Analytical Skills, Communication, and Customer Service skills Sales and Marketing skills Experience in handling customer inquiries and resolving issues Ability to work collaboratively in a team setting Excellent problem-solving abilities Previous experience in a customer-facing role is a plus Bachelor's degree in Business Administration or related field Show more Show less

Company Description Technotask Business Solutions Pvt Ltd, founded in March 2020 in Bhopal, India, has quickly expanded to 13 centers across India, Egypt, and the UAE. With a diverse global team, Technotask serves over 20 clients across 48 Lines of Business (LOBs) in industries such as FinTech, NBFC, BFSI, Retail, E-Commerce, Health-Tech, Edu-Tech, and more. The company offers a wide range of services, including voice, email, and chat support, logistics support, outbound sales, lead generation, and quality audits. Technotask is dedicated to enhancing customer experiences and driving business *Job Summary:** We are seeking a dynamic and detail-oriented **Assistant Manager – Quality & Training Lead** to join our BPO operations in **Ashok Nagar**. The ideal candidate will have a solid foundation in BPO quality and training functions, with at least 1 year of relevant experience. You will play a key role in enhancing agent performance, driving quality metrics, and implementing impactful training programs. **Key Responsibilities:** **Quality Assurance:** * Monitor and evaluate inbound/outbound calls, chats, or emails based on defined quality parameters. * Identify gaps in communication, compliance, and customer satisfaction. * Generate and analyze quality reports and dashboards to track team and individual performance. * Provide coaching, feedback, and performance improvement plans for agents. * Work with operations and client teams to address quality issues and recommend solutions. **Training & Development:** * Design and deliver training programs for new hires and existing staff. * Conduct regular refresher training and upskilling sessions. * Maintain training documentation, modules, and performance records. * Coordinate with SMEs and team leads to align training content with operational goals. * Track and evaluate training effectiveness to ensure ROI on learning programs. *Key Skills & Qualifications:** * Bachelor’s degree or equivalent qualification preferred. * Minimum **1 year** of experience in a BPO environment, specifically in quality and training roles. * Strong understanding of call center metrics, quality assurance tools, and training methodologies. * Excellent communication, coaching, and facilitation skills. * Proficiency in MS Office (especially Excel, PowerPoint). * Ability to work independently and manage multiple priorities in a fast-paced environment. **What We Offer:** * Competitive salary and performance incentives * Opportunities for growth and learning * Friendly and supportive work culture * Centrally located office in **Ashok Nagar** --- **How to Apply:** Interested candidates can send their updated resume to poonam.chadokar@technotask.co.in Show more Show less

Role Description This is a full-time on-site role for a Customer Service Executive located in Mysore. The Customer Service Executive will be responsible for providing exceptional customer support through various channels, ensuring customer satisfaction and managing customer relationships on a daily basis. Qualifications Interpersonal Skills and Customer Satisfaction Customer Support and Customer Service Customer Service Management Excellent communication skills and problem-solving abilities Prior experience in customer service roles Ability to work in a fast-paced environment and handle challenging situations 12th class and above degree. Show more Show less

Company Description Technotask, founded in March 2020, is dedicated to transforming customer experiences through omnichannel solutions. Based in Bhopal, India, and having expanded to 13 centers across India, Egypt, and the UAE, we serve over 20 global clients across 48 Lines of Business. Our diverse expertise spans industries including FinTech, NBFC, BFSI, Retail, E-Commerce, and more, with esteemed clients such as Meesho, FloBiz, and Swiggy. We offer comprehensive services ranging from voice, email, and chat support to logistics, outbound sales, lead generation, and more. Follow us on our digital channels for updates on our latest innovations and news. Role Description This is a full-time on-site role for a Field Onboarding Executive located in Bhopal. The Field Onboarding Executive will be responsible for onboarding new clients, ensuring a smooth transition and integration process, and providing continuous support and training. Day-to-day tasks include coordinating with various teams, conducting orientation sessions, resolving client issues, and gathering feedback to improve onboarding processes. The role requires excellent communication skills and the ability to work closely with clients to ensure their needs are met efficiently. Qualifications Excellent communication and interpersonal skills Experience in client onboarding and client relationship management Strong problem-solving and organizational skills Ability to conduct training sessions and provide ongoing support Familiarity with CRM software and tools Ability to work on-site in Bhopal Prior experience in a customer service or client-facing role Bachelor's degree in Business, Management, or related field Show more Show less

We're Hiring: Field Onboarding Executive – Rapido Location: Chhattisgarh Full-Time | Field Role About Rapido: Rapido is India’s largest bike taxi platform, committed to providing affordable and convenient commute options. We’re rapidly expanding and looking for dynamic individuals to join our on-ground operations team. Role: Field Onboarding Executive What you’ll do: Identify and approach potential captains (bike taxi riders) in the field Conduct document verification and ensure compliance Assist captains with app installation, training, and onboarding Guide new captains through their first ride and earnings process Coordinate with internal teams for smooth onboarding flow Work actively in the field to ensure targets are met Who you are: Comfortable working in the field and interacting with people Basic knowledge of Android smartphones and apps Strong communication skills (local language + basic Hindi/English) 10th/12th pass or graduate Experience in field sales, delivery, or onboarding roles is a plus Energetic, self-motivated, and target-driven What we offer: Fixed salary + performance-based incentives Travel allowance Career growth opportunities in operations and management Be part of a fast-growing startup making a real impact! Interested? Apply now or DM us for more details! 📧 milind.kumar@technotask.co.in #Rapido #HiringNow #FieldJob #OnboardingExecutive #OperationsJob #BikeTaxi #StartupJobs #FieldRecruitment #JobsinBhilai Show more Show less

Company Description Technotask Business Solutions Pvt Ltd, founded in March 2020, specializes in delivering omnichannel solutions to enhance customer experiences and drive business excellence. From its humble beginnings in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, serving over 20 global clients across 48 Lines of Business (LOBs). Technotask's expertise spans multiple industries including FinTech, Retail, E-Commerce, and more. With a diverse team operating worldwide, the company prides itself on its comprehensive range of services including voice, email, and chat support, among others. Role Description This is a full-time, on-site role for a Customer Support Executive located in Bhopal. The Customer Support Executive will handle day-to-day customer support activities including addressing customer inquiries, providing technical support, ensuring customer satisfaction, and delivering online support. Additional responsibilities include troubleshooting, maintaining customer service standards, and ensuring a high-quality customer experience. Qualifications Skills in Customer Support, Customer Service, and Customer Satisfaction Experience in providing Technical Support and Online Support Excellent communication and problem-solving skills Ability to work independently and as part of a team Experience in the technology or customer service industry is a plus Bachelor's degree in any discipline or equivalent experience

Job Title: Team Leader – BPO Location: Mysore Experience Required: Minimum 1 year as a Team Leader in a BPO Languages: Kannada, English, Hindi Job Type: Full-time Industry: BPO / Call Center / Customer Support Job Summary: We are hiring a Team Leader for our BPO operations in Mysore. The ideal candidate must have at least 1 year of experience as a Team Leader in the BPO industry and should be fluent in Kannada, English, and Hindi. This role requires strong people management skills and the ability to drive team performance. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor individual and team performance to ensure targets and service levels are met. Coach, motivate, and mentor team members to achieve performance goals. Handle escalations and resolve customer queries effectively and efficiently. Conduct regular team meetings, feedback sessions, and performance reviews. Prepare daily/weekly reports and share updates with management. Ensure process adherence and implement improvements where necessary. Maintain a positive and disciplined team environment. Required Skills & Qualifications: Minimum 1 year experience as a Team Leader in the BPO industry. Excellent communication skills in Kannada, English, and Hindi. Strong leadership and team management abilities. Good understanding of BPO metrics (AHT, FCR, CSAT, etc.). Ability to work under pressure and meet deadlines. Basic knowledge of MS Excel and reporting. Shift: Rotational shifts (including weekends) Joining: Immediate joiners preferred To Apply: Please send your updated CV poonam.chadokar@technotask.co.in

Key Highlights: Virtual client advisory (Voice & Video) Provide investment, insurance, and financial planning guidance Build long-term client relationships Stay updated on financial products & compliance Eligibility: Graduate (any stream) NISM XA-B certified (mandatory) Versant Level 4/5 or good English communication Freshers & experienced both can apply Preferred: CWM, CFS, IRDAI License, or CFP holders

Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing company that focuses on delivering omnichannel solutions to enhance customer experiences and drive business excellence. With a diverse team across multiple countries, Technotask has served over 20 global clients across various industries such as FinTech, Retail, Health-Tech, and more. The company offers a wide range of services including voice, email, chat support, catalogue management, and robotic process automation. Role Description This is a full-time on-site role for a Customer Support Associate located in Vijayawada. The Customer Support Associate will be responsible for providing support to customers through various channels and ensuring a positive customer experience on a day-to-day basis. Qualifications Interpersonal Skills and Communication Strong problem-solving skills Ability to work efficiently in a fast-paced environment Previous customer service experience is preferred Diploma or 12+

📌 Job Title: ER-HR Executive 📍 Location: Bhopal 🕒 Experience Required: Minimum 1 year in BPO industry 💼 Department: Human Resources Job Summary: We are looking for a dynamic and proactive ER-HR Executive with at least 1 year of experience in the BPO industry. The ideal candidate will handle employee relations, grievance management, and ensure a positive work environment aligned with company policies and compliance. Key Responsibilities: Handle employee queries, grievances, and conflict resolution in a timely and professional manner. Support HR in disciplinary actions, performance counseling, and investigations. Maintain records of employee issues, warnings, and actions taken. Conduct regular employee engagement activities to promote morale and culture. Support new hire orientation and HR onboarding processes. Ensure HR policies are followed and assist in policy updates when required. Prepare reports related to ER issues, attrition, and engagement. Liaise with operations and HR teams for smooth workforce management. Monitor absenteeism, support exit interviews, and analyze attrition trends. Skills & Qualifications: Graduate in HR, Business Administration, or a related field. Minimum 1 year of experience in an HR or Employee Relations role in a BPO environment. Strong interpersonal and communication skills (English, Hindi; a regional language is a plus). Good knowledge of labor laws, HR policies, and compliance. Ability to handle sensitive situations confidentially. Proficient in MS Office and HRMS tools. Please share your cv Poonam.chadokar@technotask.co.in

Company Description Technotask Business Solutions Pvt Ltd, established in March 2020, is committed to delivering exceptional customer experiences through innovative omnichannel solutions. With a rapid expansion to 13 centers across India, Egypt, and the UAE, and a diverse team spanning multiple countries, Technotask has served over 20 global clients across various industries. Our expertise includes FinTech, NBFC, BFSI, Retail, E-Commerce, and more. We offer a comprehensive range of services including voice, email, chat support, and more, achieving a growth rate of 400% within two years. Role Description This is a full-time on-site role for a Customer Service Associate located in Thane. The Customer Service Associate will handle voice, email, and chat support, manage customer inquiries, resolve issues promptly, and ensure customer satisfaction. They will also be responsible for maintaining records of customer interactions, processing orders, and providing feedback to improve processes and services. The ideal candidate will work in coordination with the team to meet service level agreements and improve customer experience. Qualifications \n Excellent verbal and written communication skills Proficiency in handling voice, email, and chat support Strong problem-solving and conflict-resolution skills Ability to work independently and within a team environment Attention to detail and strong organizational skills Previous experience in customer service or a related field is a plus Familiarity with customer relationship management (CRM) software Bachelor's degree or equivalent

Hi Connections, We are hiring for an International Process at our Mysore location! 🔹 Open Positions – 2 🔹 Location – Mysore Candidate Requirements: ✅ Strong knowledge of automobile parts, especially car components ✅ Proficiency in Microsoft Excel for daily reporting and data handling ✅ Prior experience in the auto parts industry or a related role is preferred ✅ Ability to work independently and identify products efficiently ✅ Good communication skills in Malayalam are a must If this sounds like you, share your resume at 📩 ameena.kousar@technotask.co.in

Company Description Technotask Business Solutions Pvt Ltd has rapidly grown since its inception in March 2020, expanding to 13 centers across India, Egypt, and the UAE. With a diverse team and a presence in the UK, USA, KSA, and Colombia, Technotask has served over 20 global clients across 48 Lines of Business (LOBs). Our expertise spans multiple industries, including FinTech, Retail, Health-Tech, and more. We offer a variety of services, such as voice, email, and chat support, catalogue management, and outbound sales. Join us in reshaping the future of customer experiences and achieving business excellence. Role Description This is a full-time on-site role for a Customer Service Representative located in Thane. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries via phone, email, and chat, resolving customer issues, and providing accurate information about products and services. The role also involves managing customer accounts and following up on customer interactions to ensure satisfaction and retention. Qualifications Strong communication and interpersonal skills Experience in customer service, including handling phone, email, and chat support Familiarity with CRM systems and practices Problem-solving and conflict resolution skills Ability to work in a fast-paced environment and manage multiple tasks Knowledge of relevant industry standards and practices is a plus High school diploma or equivalent; college degree preferred

Job Title: Quality Analyst – BPO Experience Required: Minimum 1 Year in BPO as QA Location: [Specify Location] Job Type: Full-Time Language Requirements: English (mandatory), Hindi (preferred), [any regional language if applicable] Job Summary: We are looking for a motivated and detail-oriented Quality Analyst (QA) with at least 1 year of experience in the BPO industry . The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound calls, emails, and chats. The goal is to ensure high performance and service excellence across customer interactions. Key Responsibilities: Monitor live and recorded calls, chats, and emails to evaluate performance. Identify quality assurance trends and suggest process improvements. Provide actionable feedback and coaching to agents. Maintain audit reports and share insights with team leaders and managers. Collaborate with training and operations teams to close performance gaps. Ensure compliance with company standards and client expectations. Participate in calibration sessions and quality review meetings. Key Skills & Requirements: Minimum 1 year of experience as a QA in the BPO industry. Good understanding of BPO operations and quality parameters. Strong analytical and observational skills. Excellent verbal and written communication skills. Proficiency in MS Excel and basic reporting. Ability to work under pressure and meet deadlines. Knowledge of quality tools (QA forms, RCA, etc.) is a plus. Preferred Qualifications: Graduate in any discipline. Exposure to customer service, technical support, or sales processes. Certification in Six Sigma or quality management (if any) is a plus.

Job Title: Team Leader – BPO Experience Required: Minimum 1 Year as Team Leader in BPO Location: Bhopal Job Type: Full-Time Languages Required: English (mandatory), Hindi (preferred) Job Summary: We are looking for a dynamic and result-oriented Team Leader with at least 1 year of experience in the BPO industry . The ideal candidate will be responsible for managing a team of customer service executives, ensuring performance metrics are met, and driving quality and productivity improvements. Key Responsibilities: Lead, manage, and motivate a team of agents to achieve process targets. Monitor team performance and provide regular coaching, feedback, and training. Ensure adherence to company policies, SLAs, and quality standards. Prepare daily/weekly/monthly reports on team performance. Handle escalated calls and resolve customer complaints efficiently. Coordinate with support functions like Quality, Training, and HR for smooth operations. Conduct regular team meetings and one-on-ones to drive engagement and improvement. Key Skills & Requirements: Minimum 1 year of experience as a Team Leader in a BPO environment. Strong leadership, communication, and interpersonal skills. Good understanding of BPO KPIs such as AHT, CSAT, FCR, and quality metrics. Ability to handle pressure and meet tight deadlines. Proficient in MS Office (Excel, PowerPoint, etc.). Flexible to work in rotational shifts, including weekends if required. Preferred Qualifications: Graduate in any stream. Experience in voice or non-voice process (inbound/outbound). Knowledge of CRM tools and reporting systems.

Company Description Technotask Business Solutions Pvt Ltd, established in March 2020, has rapidly expanded with 13 centers across India, Egypt, and the UAE. Known for delivering omnichannel solutions, Technotask enhances customer experiences and ensures business excellence with a diverse team spanning the UK, USA, KSA, and Columbia. Serving over 20 global clients, including Meesho, FloBiz, and Swiggy, across 48 Lines of Business, Technotask has achieved a growth rate of 400%. The company's expertise covers various industries such as FinTech, E-Commerce, Health-Tech, and more. Role Description This is a full-time on-site role for a Telesales Representative located in Thane. The Telesales Representative will be responsible for making outbound sales calls, generating leads, and maintaining customer relationships. Day-to-day tasks include contacting potential and existing customers to promote products or services, follow-up calls, and handling customer inquiries to ensure satisfaction. The representative will also be expected to achieve sales targets, manage customer data in CRM systems, and collaborate with internal teams to improve sales strategies. Qualifications Excellent communication and interpersonal skills Proven experience in telesales, telemarketing, or similar roles Ability to handle customer complaints and objections effectively Strong negotiation and persuasion skills Proficiency in CRM software and basic computer skills Positive attitude and ability to work in a team environment High school diploma or equivalent; a degree in business or a related field is a plus Experience in the BPO or customer service industry is advantageous