Technotask Business Solutions Pvt Ltd, established in March 2020, is committed to delivering exceptional customer experiences through innovative omnichannel solutions. With a rapid expansion to 13 centers across India, Egypt, and the UAE, and a diverse team spanning multiple countries, Technotask has served over 20 global clients across various industries. Our expertise includes FinTech, NBFC, BFSI, Retail, E-Commerce, and more. We offer a comprehensive range of services including voice, email, chat support, and more, achieving a growth rate of 400% within two years.

Role Description

This is a full-time on-site role for a Customer Service Associate located in Thane. The Customer Service Associate will handle voice, email, and chat support, manage customer inquiries, resolve issues promptly, and ensure customer satisfaction. They will also be responsible for maintaining records of customer interactions, processing orders, and providing feedback to improve processes and services. The ideal candidate will work in coordination with the team to meet service level agreements and improve customer experience.

Qualifications

Excellent verbal and written communication skills
Proficiency in handling voice, email, and chat support
Strong problem-solving and conflict-resolution skills
Ability to work independently and within a team environment
Attention to detail and strong organizational skills
Previous experience in customer service or a related field is a plus
Familiarity with customer relationship management (CRM) software
Bachelor's degree or equivalent

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Customer Service Associate