Customer Service Specialist

Company Description

Kishan Fabrication Works, located near Ulao, Begusarai, in Bihar, India, specializes in quality metal fabrication services. Established in the vibrant industrial region of Dhala, the company is committed to delivering high-grade products that meet client needs. With its dedication to precision and craftsmanship, Kishan Fabrication Works continues to meet industry standards and sustain strong customer satisfaction.

Role Description

This is a full-time on-site role for a Customer Service Specialist based in Patna, Bihar. The Customer Service Specialist will be responsible for managing customer inquiries, ensuring customer satisfaction, and delivering exceptional service. Key tasks include handling phone calls, addressing customer concerns, resolving issues, and assisting in creating a positive customer experience. The specialist will collaborate with team members to improve service processes and exceed client expectations.

Qualifications

• Proficiency in Customer Support and Customer Service principles
• Strong skills in managing Customer Satisfaction and enhancing Customer Experience
• Excellent Phone Etiquette and communication abilities
• Ability to work effectively in an on-site team environment
• Problem-solving aptitude and a proactive approach to handling inquiries
• Previous experience in customer service or a related role is a plus
• Basic computer and data entry skills