Company Description Concentrix Role Description This is a full-time on-site role for a Customer Service Specialist, located in Gurugram. The Customer Service Specialist will be responsible for providing excellent customer support and ensuring high customer satisfaction. Day-to-day tasks include managing customer inquiries via phone, ensuring a positive customer experience, and resolving issues in a timely manner. The role also involves maintaining professional phone etiquette and continuously enhancing the customer experience. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette skills Excellent communication and interpersonal skills Ability to handle difficult situations with patience and professionalism Experience in a customer service role is a plus High school diploma or equivalent required; Bachelor's degree preferred Show more Show less
As a Customer Service Specialist at Concentrix in Gurugram, you will play a key role in delivering exceptional customer support to ensure high levels of customer satisfaction. Your primary responsibilities will include managing customer inquiries over the phone, resolving issues promptly, and maintaining a positive customer experience. To excel in this position, you should possess strong customer support and service skills along with the ability to prioritize customer satisfaction. Your excellent communication and interpersonal skills will be essential in handling customer inquiries effectively. Additionally, demonstrating professional phone etiquette and the capability to handle challenging situations with patience and professionalism are crucial aspects of this role. While prior experience in a customer service role would be beneficial, it is not mandatory. A high school diploma or equivalent qualification is required for this position, though a Bachelor's degree is preferred. If you are passionate about providing exceptional customer service, adept at managing customer interactions, and committed to enhancing the overall customer experience, we encourage you to apply for this exciting opportunity at Concentrix.,
Job Description Role Overview: As a Customer Service Specialist at Concentrix located in Gurugram, you will be responsible for providing exceptional customer support to ensure high customer satisfaction. Your main tasks will include managing customer inquiries over the phone, resolving issues promptly, and maintaining a positive customer experience. It is essential to exhibit professional phone etiquette and continually strive to enhance the overall customer experience. Key Responsibilities: - Manage customer inquiries and resolve issues via phone - Ensure a high level of customer satisfaction - Uphold professional phone etiquette - Continuously improve the customer experience Qualifications Required: - Strong customer support and service skills - Proficient in customer satisfaction and experience - Knowledgeable in phone etiquette - Excellent communication and interpersonal abilities - Ability to handle challenging situations with patience and professionalism - Previous experience in a customer service role is advantageous - High school diploma or equivalent required; Bachelor's degree preferred,