Customer Service Specialist

As a Customer Service Specialist at Concentrix in Gurugram, you will play a key role in delivering exceptional customer support to ensure high levels of customer satisfaction. Your primary responsibilities will include managing customer inquiries over the phone, resolving issues promptly, and maintaining a positive customer experience. To excel in this position, you should possess strong customer support and service skills along with the ability to prioritize customer satisfaction. Your excellent communication and interpersonal skills will be essential in handling customer inquiries effectively. Additionally, demonstrating professional phone etiquette and the capability to handle challenging situations with patience and professionalism are crucial aspects of this role. While prior experience in a customer service role would be beneficial, it is not mandatory. A high school diploma or equivalent qualification is required for this position, though a Bachelor's degree is preferred. If you are passionate about providing exceptional customer service, adept at managing customer interactions, and committed to enhancing the overall customer experience, we encourage you to apply for this exciting opportunity at Concentrix.,