Customer Service Specialist

Job Description

Company Description Concentrix Role Description This is a full-time on-site role for a Customer Service Specialist, located in Gurugram. The Customer Service Specialist will be responsible for providing excellent customer support and ensuring high customer satisfaction. Day-to-day tasks include managing customer inquiries via phone, ensuring a positive customer experience, and resolving issues in a timely manner. The role also involves maintaining professional phone etiquette and continuously enhancing the customer experience. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette skills Excellent communication and interpersonal skills Ability to handle difficult situations with patience and professionalism Experience in a customer service role is a plus High school diploma or equivalent required; Bachelor's degree preferred Show more Show less