Customer Service Specialist

Job Description Role Overview: As a Customer Service Specialist at Concentrix located in Gurugram, you will be responsible for providing exceptional customer support to ensure high customer satisfaction. Your main tasks will include managing customer inquiries over the phone, resolving issues promptly, and maintaining a positive customer experience. It is essential to exhibit professional phone etiquette and continually strive to enhance the overall customer experience. Key Responsibilities: - Manage customer inquiries and resolve issues via phone - Ensure a high level of customer satisfaction - Uphold professional phone etiquette - Continuously improve the customer experience Qualifications Required: - Strong customer support and service skills - Proficient in customer satisfaction and experience - Knowledgeable in phone etiquette - Excellent communication and interpersonal abilities - Ability to handle challenging situations with patience and professionalism - Previous experience in a customer service role is advantageous - High school diploma or equivalent required; Bachelor's degree preferred,