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Cognizant
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Customer Service Specialist

Customer Service Specialist

Cognizant

2 - 6 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

uipath ms office customer service data analysis process automation problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Specialist at our company, your role will involve providing exceptional customer service by addressing inquiries and resolving issues efficiently to ensure customer satisfaction. You will utilize UiPath to automate repetitive tasks, enhancing operational efficiency and reducing manual workload. Additionally, you will employ MS Office tools to create, manage, and analyze reports to support data-driven decision-making. Your key responsibilities will include: - Monitor and evaluate customer interactions to identify areas for improvement and implement corrective actions. - Maintain up-to-date knowledge of industry trends and best practices to ensure service excellence. - Support the development and implementation of customer service strategies aligned with organizational goals. - Assist in training and mentoring new team members to foster a culture of continuous learning and improvement. - Ensure compliance with company policies and regulatory requirements while maintaining high ethical standards. - Communicate effectively with stakeholders to provide updates and gather feedback for service enhancement. - Analyze customer feedback to identify trends and recommend solutions for service improvement. - Participate in team meetings and contribute to discussions on service optimization and innovation. - Adapt to the hybrid work model, balancing remote and in-office responsibilities to maintain productivity. Qualifications required for this role include: - Demonstrated proficiency in UiPath for process automation and efficiency. - Strong command of MS Office for effective data management and reporting. - Ability to work independently and collaboratively in a hybrid work environment. - Strong analytical and problem-solving skills to address customer issues effectively.,

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Customer Service Specialist