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Accenture in India
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Customer Service Specialist

Customer Service Specialist

Accenture in India

7 - 11 years

0 Lacs

Bengaluru Karnataka India

Posted:23 hours ago| Platform:

Apply

Skills Required

service data strategy consulting technology network power drive model updating typing efficiency regulations compliance processing resolve transactions recordkeeping controls support finance reports documentation audit reconciliation reporting analysis management

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Retirement Solutions - Data Entry Services

Designation:

Customer Service Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

Experience in retirement plan administration or third party administration (TPA)

Familiarity with transaction types as rollovers. loan repayment and plan to plan transfers
Knowledge of ERISA regulations and retirement plan compliance standards
Experience working with IT or technical teams to coordinate data processing or system updates
Investigate and resolve discrepancies in financial transactions, including contributions, distributions, transfers and account adjustments.
Process corrections and adjustments within the Omni recordkeeping platform, ensuring compliance with internal controls and regulatory standards.
Prepare and provide detailed transaction files and specifications to the IT Production support team for bulk processing.
Review and validate the accuracy of the bulk transaction results post processing, identifying and escalating any anomalies
Collaborate with internal teams including Finance, Client services and IT to resolve transaction issues and improve data accuracy
Monitor exception reports and transaction logs to proactively identify and address anomalies
Maintain thorough documentation of all correction activities for audit and compliance purpose
Support Month End, year end reconciliation and reporting processes Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create new solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on new assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts

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