Customer Service Representative

This role blends customer service, lead nurturing, and sales support, ideal for someone who loves interacting with people and has a commercial mindset.

Key Responsibilities

• Engage inbound B2B leads via chat, email, and phone — understand their needs and recommend solutions.
• Act as a trusted advisor during the early customer lifecycle, providing product information and handling objections confidently.
• Support the sales team by qualifying leads, booking demos, and following up with prospects.
• Assist with onboarding new clients, ensuring a smooth transition into the platform and setting them up for success.
• Work with marketing to identify common questions or blockers and help shape better outreach and conversion strategies.
• Maintain accurate records of interactions, lead status, and feedback using a CRM (e.g., HubSpot or Salesforce).
• Actively contribute to improving processes that accelerate customer acquisition and satisfaction

Required Skills & Qualifications

• 2–5 years in a B2B SaaS environment in a support, pre-sales, or inside sales role.
• Exceptional communication skills with the ability to engage business clients professionally.
• Strong listening and consultative skills — able to uncover customer challenges and align them with product features.
• Experience using CRMs (HubSpot, Salesforce) and support tools (Zendesk, Intercom).
• Confidence in handling objections and driving conversations forward.
• A customer-first mindset combined with a growth-focused approach.

Preferred / Nice to Have

• Experience in the mobility, logistics, or rental tech sector.
• Previous exposure to sales cycles in B2B SaaS environments.
• Understanding of the fleet management or vehicle rental business model.

What You’ll Gain

• Competitive base salary + bonus tied to performance/conversions
• Opportunity to grow into customer success, sales, or account management
• Exposure to a fast-growing mobility-tech organisation
• Flexible working policy and a collaborative, impact-driven culture

Job Type: Full-time

Pay: From ₹35,000.00 per month

Benefits:

• Flexible schedule

Language:

• English (Required)

Expected Start Date: 15/08/2025