Job Description: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key responsibilities include: Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management.
Handle incoming customer queries via chat and voice channels in a professional and timely manner. Resolve product/service-related issues and ensure customer satisfaction. Document all interactions and maintain accurate records in the system. Provide technical or non-technical support depending on the business requirement. Follow communication guidelines, scripts, and standard operating procedures (SOPs). Escalate unresolved issues to the appropriate internal teams. Maintain a positive, empathetic, and professional attitude toward customers at all times.
As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
WALK-IN DRIVE at eClerx Position: TECHNICAL ANALYST (Voice & Chat) Dates: 15th & 16th August 2025 Time: 2:00 PM Location: Building no 11 By lift 3 Floor Airoli Mindspace E Eligibility: Bachelors Degree Good Communication Skills Willing to work in night shifts Passout: 2020 & Above What to Bring: Updated Resume Government ID Proof Educational Certificates Contact HR Soundarya 9022456180 [Call or Wp once reached gate for gatepass] Don't miss this opportunity! Walk in with your resume and walk out with an offer.
Job Title: Analyst (International Chat Process) Location: Mumbai | Full Time | Customer Operations Shift Timings: Rotational Night Shifts | Rotational Week Offs Job Description: As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from customers in a professional and courteous manner. - Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. - Proactively seeking opportunities to upsell and cross-sell products and services to customers. - Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. - Meeting or exceeding individual and team sales targets. - Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: - Excellent communication skills in English. - Previous experience in a customer service and sales role, preferably in a chat or online environment. - Ability to multitask, prioritize, and manage time effectively. - Strong problem-solving skills and the ability to think on your feet. - Comfortable working in a fast-paced environment. - Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Education: - High school diploma or equivalent required. - Bachelor's degree in any field is preferred.
We are growing !!! Join us in building your future..building your dream We are hiring for Chandigarh and Mohali location Requirements - Graduates Freshers / Experienced Excellent communication skills Comfortable with work from office Open for night shift - Five days working Age criteria - 21 + years Benefits - Additional night shift allowance up to ₹3000/- per month Free insurance coverage of 1 Lakh medical, 3 Lakh accidental & 5 Lakh group term Home pick and drop cab service for males and females Designation: Apprentice Analyst Process - International Voice Process (Customer Care Executive) ❌NO WORK FROM HOME AVAILABLE Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹23,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Application Question(s): Would you be comfortable to work in night shift? Location: Chandigarh, Chandigarh (Preferred) Shift availability: Night Shift (Required) Work Location: In person
We are growing !!! Join us in building your future..building your dream We are hiring for Chandigarh and Mohali location Requirements - Graduates Freshers / Experienced Excellent communication skills Comfortable with work from office Open for night shift - Five days working Age criteria - 21 + years Benefits - Additional night shift allowance up to ₹3000/- per month Free insurance coverage of 1 Lakh medical, 3 Lakh accidental & 5 Lakh group term Home pick and drop cab service for males and females Designation: Apprentice Analyst Process - International Voice Process (Customer Care Executive) ❌NO WORK FROM HOME AVAILABLE Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹23,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Application Question(s): Would you be comfortable to work in night shift? Location: Chandigarh, Chandigarh (Preferred) Shift availability: Night Shift (Required) Work Location: In person
As an Apprentice Analyst for our International Voice Process in Customer Care Executive role, your responsibilities will include: - Handling customer queries and providing solutions in a professional manner - Ensuring customer satisfaction by delivering high-quality service - Adhering to company policies and procedures for effective resolution of customer issues Qualifications required for this role include: - Graduates with excellent communication skills, both verbal and written - Open to working from the office and comfortable with night shifts - Freshers and experienced individuals are welcome to apply - Minimum age criteria of 21+ years Additional Details: - Our company provides additional benefits such as a night shift allowance of up to 3000/- per month - We offer free insurance coverage including 1 Lakh medical, 3 Lakh accidental, and 5 Lakh group term coverage - Home pick and drop cab service is provided for both male and female employees If you are seeking a full-time position with the opportunity to grow and develop your skills, this role is ideal for you. Please note that work from home options are not available for this position. Benefits: - Cell phone reimbursement - Health insurance - Internet reimbursement - Provident Fund To apply for this position, we require you to answer the following question: - Would you be comfortable working in night shifts Location: Chandigarh, Chandigarh (Preferred) Shift Availability: Night Shift (Required) Work Location: In person Join us in building your future and realizing your dreams with our dynamic team in Chandigarh and Mohali locations.,