Posted:21 hours ago|
Platform:
On-site
Full Time
Handle incoming customer queries via chat and voice channels in a professional and timely manner.
Resolve product/service-related issues and ensure customer satisfaction.
Document all interactions and maintain accurate records in the system.
Provide technical or non-technical support depending on the business requirement.
Follow communication guidelines, scripts, and standard operating procedures (SOPs).
Escalate unresolved issues to the appropriate internal teams.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
eClerx Services Ltd
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