Customer Service Representative

Job Description: Customer Support Representative (CSR)

Department: Customer Support
Reporting To: Team Lead / Customer Support Manager
Employment Type: Full-Time / Part-Time

Job Summary

The Customer Support Representative is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience through effective communication and timely support.

Key Responsibilities

• Handle inbound and outbound customer calls, messages, and emails professionally
• Resolve customer complaints and service-related issues promptly
• Provide accurate information about company services, pricing, and processes
• Coordinate with internal departments (Operations, Service Team, Franchise Owners) for issue resolution
• Update and maintain customer records and call logs accurately
• Follow up with customers to ensure satisfaction and closure of issues
• Escalate unresolved or critical issues to the concerned authority
• Maintain service quality standards and meet response time targets

Required Skills & Qualifications

• Minimum qualification: Plus Two / Any Graduate
• Good communication skills in English and local language
• Basic computer knowledge (CRM, MS Excel, email handling)
• Strong problem-solving and customer-handling skills
• Ability to work under pressure and handle multiple tasks
• Willingness to work in shifts (if required)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Customer service: 2 years (Preferred)

Location:

• Attingal, Kerala (Preferred)

Work Location: In person