Customer Service Representative

Job Description

Job Title: Associate - Customer Delight Location: Bengaluru About Bolt.Earth: Bolt.Earth is a new-age startup focused on enabling cleaner mobility across emerging markets. Since our inception in 2017, we have installed over 37000+ charging points across 1700+ cities in India, serving 224k+ active users and dispensing 2,300MWh+ of energy. Our reliable and efficient network supports the growing number of EVs on the road. We offer a comprehensive range of Level 1, Level 2, and Level 3 chargers to cater to every vehicle type and need, breaking down barriers to EV ownership. Our user-friendly mobile app allows EV users to easily locate, book, and pay for charging stations, providing real-time data on availability, usage patterns, and costs. Why We Exist We’re on a mission to power the future of mobility by building the world’s largest and most trusted EV charging network—one that’s seamless, reliable, and accessible to all. What Drives Us A future where range anxiety is a thing of the past. Where charging stations are as common as gas stations—on every corner, every road, from bustling city centers to the most remote destinations. Wherever your journey takes you, we ensure you’re powered up and ready to go. How We Make It Happen By delivering cutting-edge, affordable, and user-friendly charging solutions that make EV adoption effortless. We are building a connected ecosystem that empowers individuals, businesses, and entire communities to embrace electric mobility with confidence. Because the future isn’t just electric—it’s limitless. ⚡ Job Overview: As a Customer Delight, you will be the first point of contact for our customers, providing exceptional service and support across multiple communication channels. You will play a critical role in ensuring customer satisfaction by resolving queries efficiently, troubleshooting issues, and enhancing the overall customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, chat, email, and social media. ● Maintain a deep understanding of Bolt.Earth’s products, services, and customer service policies. ● Accurately document customer interactions and escalate complex issues to the appropriate teams when necessary. ● Clearly and concisely explain product features and solutions to customers, ensuring their understanding and satisfaction. ● Proactively identify customer needs and recommend relevant products or services to enhance their experience. ● Assist customers with troubleshooting technical issues related to Bolt.Earth’s charging solutions and IoT-enabled devices. ● Handle escalations effectively by addressing concerns with a problem-solving mindset and ensuring a positive resolution. ● Collaborate with internal teams (technical support, operations, and product teams) to resolve customer concerns efficiently. ● Participate in training and continuous learning programs to stay updated on industry best practices and new product developments. ● Maintain a high level of professionalism and empathy, ensuring a customer-first approach in all interactions. Qualifications & Skills : ●0 to 3 years of experience in customer service or support. ● Bachelor’s degree in Business, Commerce, or any relevant field. ● Experience handling customer queries across multiple channels, including calls, emails, and social media. ● Hands-on experience in after-sales service and issue resolution. ● Proficiency in managing escalations and de-escalating difficult customer situations. ● Strong communication and interpersonal skills with a customer-centric mindset. ● Prior experience with CRM tools such as Freshdesk, Zoho, or similar platforms. ● Fluency in English, Telugu, or Tamil. ● Ability to work in a fast-paced environment and adapt to evolving customer needs. ● Problem-solving skills with a proactive approach to identifying and resolving customer issues. Why Join Us? 🌍 Drive the EV Revolution: At Bolt.Earth, you’re not just working—you’re shaping the future of mobility. Be part of a movement that’s making electric vehicles smarter, safer, and seamlessly connected. 💡 Innovate Without Limits: We thrive on bold ideas and breakthrough innovations. Here, your creativity and passion will fuel next-gen EV technology and change how the world moves. 🚀 Fast-Paced Growth, Real Impact: Work in a high-energy startup that moves fast, builds faster, and makes decisions backed by data. Your contributions won’t just be noticed—they’ll shape the industry. 🤝 Collaborate with the Best: Join a dynamic, diverse team of problem-solvers, tech disruptors, and visionaries who challenge the status quo every day. 📈 Learn, Lead, and Elevate: Whether you're an expert or just starting, our culture of continuous learning and mentorship will empower you to push boundaries and grow exponentially. 🔋 More Than Just a Job: Be part of something bigger—where your work isn’t just a task, but a mission to redefine mobility for the world. Perks & Benefits: Why You’ll Love Working Here 🌍 Make an Impact: Be part of a mission-driven company accelerating the future of sustainable mobility. Your work directly contributes to the EV revolution! 🚀 Fast-Track Your Career: In a rapidly growing industry, your potential is limitless. We provide growth opportunities, upskilling programs, and mentorship to fuel your success. 🧘‍♀️ Your Well-being Matters: Stay at your best with comprehensive wellness benefits. A thriving you means a thriving Bolt.Earth! 💰 Competitive Pay & Referral Rewards: Get compensated well for your work and bring in like-minded talent—because great people know great people! 🎓 Learn, Evolve, Lead: From expert-led training sessions to exclusive industry insights, we invest in your learning and development every step of the way. ⚡ EV Ownership Made Easy: Dream of owning an EV? We’ll cover your monthly installments, and you’ll get a FREE Bolt.Earth charger to power up at home! 💙 Comprehensive Coverage: Top-tier medical, personal accident, and term life insurance to keep you and your loved ones secure. 🎁 Exclusive Perks: Special friends & family discounts on Bolt.Earth products—because great tech should be shared! ⏳ Work Your Way: Flexible schedules that let you balance work and life on your terms. 🎮 Play & Unwind: From gaming zones to recreational activities—because a little fun fuels big ideas. 🤝 Team Bonding: Enjoy dedicated allowances for team outings and experiences that bring us closer. ☕ Fuel for Innovation: Unlimited snacks & beverages to keep your energy high and creativity flowing. 🚀 Community & Connections: Get access to Bolt.Earth’s exclusive internal clubs and be part of something bigger. Join us and be a driving force in the EV revolution! 🚀 Show more Show less