Customer Service Representative

Job Summary

We are seeking a Customer Service Representative to manage inbound and/or outbound calling processes. The ideal candidate will handle customer inquiries professionally, provide accurate information, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving.

Key Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Understand customer needs and provide accurate information, solutions, or alternatives.
• Maintain records of customer interactions, comments, and complaints in the CRM system.
• Follow communication scripts and call-flow guidelines when handling different topics.
• Resolve customer issues promptly or escalate to the appropriate department.
• Meet daily/weekly call targets, quality standards, and service-level metrics.
• Provide product/service information to customers clearly and effectively.
• Build sustainable relationships and trust with customers through active listening.
• Follow company policies, procedures, and compliance standards.
• Participate in training sessions to improve knowledge and performance.

Required Skills & Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Prior experience in a call center or customer service role preferred.
• Excellent verbal communication skills in [language required].
• Strong listening, problem-solving, and interpersonal skills.
• Ability to handle high-volume calls and work in a fast-paced environment.
• Basic computer literacy and familiarity with CRM tools.
• Ability to remain calm and patient in challenging situations.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Application Question(s):

• Are you interested for Sultanpur metro station (5-6 minutes walk)/ We will Moving to Gurugram Location by November. So Are you Interested?
• Do you have experience in tele calling?

Language:

• English (Required)

Work Location: In person