Operations Management is all about focusing on virtually everything that needs attention, to ensure smooth execution of various projects. You will define and oversee how projects are implemented vs how they should be implemented as best practices. You will be accountable for the performance, development, scaling and management of internal operations teams via well-coordinated plans, productively managing procedures, and coaching team members to safeguard efficiency of operations to facilitate accelerating development and long-term success. You should have 4-5 years of experience and a degree in Operations, or related technical field; MBA or Masters degree preferred. Direct management experience in a shared services or customer service environment, performance metrics, process improvement, and Lean methodologies are desirable. You should be able to handle changing priorities, use good judgment in stressful situations, and have a track record of effectively leading an operation team. Demonstrating successful development of others into higher levels of leadership in an organization is a plus. As the ideal candidate, you would love to drive the process to plan, prioritize, and execute implementations and development across a diverse set of services. You should be a strategic problem solver and skilled communicator, working closely with the teams to ensure high-quality and on-time execution of projects and services. Comfortable with agile methodologies, you will ensure that project/service deliveries are on track and align with the overall project roadmap. In this highly cross-functional role involving operations process, design, planning, control, performance improvement, and operations strategy, you will be the voice of our users, suggesting process improvements, identifying bugs, and providing feedback to ensure constant enhancement of user experience while performing tasks to the highest possible standards. Key Responsibilities: - Assume responsibility of 3-5 Project Coordinators/Team Leaders who provide day-to-day project support. - Analyze business data, extract and collate from various databases to plan marketing campaigns and programs. - Understand consumer behavior patterns and develop customer intelligence for business decisions. - Identify and address problems and opportunities, develop, implement, review operational policies and procedures. - Provide analyses and interpretations of customer data and insights to optimize outcomes. - Drive continuous improvement in projects to optimize operations and improve productivity. - Proactively identify potential issues/concerns, implement controls, and sustain operations. - Improve operational systems, processes, and policies in support of the organization's mission. Qualifications: - Excellent communication skills, both verbal and written. - Hands-on experience in MS Office, especially Advanced Excel for data mining, MIS, and business analysis. - Strong analytical and logical thinking skills. - Flexibility, ownership, problem-solving capabilities, and ability to work under pressure. - Ability to lead, guide, coach, mentor, and lead by example. - Understanding of business requirements and ability to address issues at various levels. If you are a proactive problem solver with excellent communication skills and the ability to lead a team to drive continuous improvement in operations, we encourage you to apply for this role.,
As a Customer Service Executive, your primary responsibility will be to answer calls professionally, providing information on orders, cancellations, and addressing complaints about products and services. You will be actively engaging with potential customers, answering their queries, and recommending other products and services to uphold excellent service standards. To excel in this role, we are looking for candidates with 1-2 years of experience in customer support and CRM system handling. A graduation degree in any specialization is preferred, along with strong communication, presentation, problem-solving, multitasking, and time management skills. If you are a proactive problem solver with a passion for delivering exceptional service, this role is for you. You should be motivated to work collaboratively with the team to achieve set targets and follow established guidelines. Key qualifications for this position include excellent oral and written communication skills, a positive attitude, self-motivation, proven customer support experience, effective time management, proficiency in MS Office applications, and the ability to engage with customers in a professional and empathetic manner. In this role, you will be expected to interact with customers through various channels, provide information on products and services, handle phone inquiries with active listening skills, and maintain records of customer interactions. Familiarity with CRM systems and proficiency in regional languages apart from English and Hindi will be advantageous. Your focus will be on ensuring customer satisfaction, responding promptly to inquiries and escalations, and collaborating with colleagues to enhance the efficiency of the customer service process. By maintaining a positive and professional attitude at all times, you will contribute to delivering excellent customer support and upholding service standards.,
As a BPO / KPO Quality Analyst / Operations Management professional with 4-5 years of experience, your role is to focus on ensuring the smooth execution of various projects. You will define and oversee project implementation, ensuring best practices are followed. Your accountability includes managing internal operations teams by creating well-coordinated plans, managing procedures, and coaching team members to enhance operational efficiency for accelerated development and long-term success. You should possess a degree in Operations or a related technical field, with an MBA or Masters degree preferred. Direct management experience in a shared services or customer service environment is required, along with proficiency in performance metrics, process improvement, Lean methodologies, and adaptability to handle changing priorities effectively. Your responsibilities will involve driving the planning, prioritization, and execution of implementations and development across a range of services. You will be a strategic problem solver and skilled communicator, working closely with teams to ensure high-quality and timely project execution. Your role will also require familiarity with agile methodologies to align project deliveries with the overall roadmap. In this highly cross-functional role, you will be involved in various operations processes, including design, planning, control, performance improvement, and operations strategy. You will act as the voice of the users, providing suggestions and feedback to continuously enhance the overall experience and perform tasks at the highest standards. The ideal candidate should possess excellent communication skills, hands-on experience in MS Office, and proficiency in Advanced Excel for data mining, MIS, and business analysis. Strong analytical and logical thinking skills are essential, along with problem-solving capabilities, the ability to work under pressure, and a proactive mindset to address operational inefficiencies. Your key responsibilities will include overseeing Project Coordinators and Team Leaders, analyzing business data for marketing campaigns, understanding consumer behavior patterns, identifying operational problems and opportunities, and driving continuous improvement initiatives. You will play a crucial role in long-term planning for operational excellence and contribute to optimizing operations to meet business objectives effectively.,
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