Purpose of Role: The Deputy Head of Procurement – India, will support the strategic and operational procurement activities of the Global Capability Center & Qatar. This role is responsible for managing end-to-end sourcing, supplier management, cost optimization, and governance. The candidate will also lead the development and delivery of Procurement as a Service (PaaS) capability, transforming procurement into a scalable, value-adding business service aligned with enterprise goals. The role ensures that procurement activities are efficient, cost-effective, and aligned with company policies and project requirements Accountability & Responsibilities of Role: Strategic Procurement Leadership: Support the Head of Procurement in designing and executing the procurement strategy for the GCC in India. Drive the implementation of Procurement as a Service (PaaS) offerings—positioning procurement as a shared service or business enabler to both internal clients and global stakeholders. Align local procurement strategies with global and regional sourcing goals. Identify and deliver value creation opportunities, including cost savings, risk mitigation, and supplier innovation. Sourcing and Supplier Management: Oversee sourcing processes for indirect and select direct categories including IT, professional services, real estate, HR, marketing, and facilities. Manage supplier selection, negotiation, contract development, and performance monitoring. Build strong partnerships with key suppliers to ensure quality, delivery, and service targets are met. Team Leadership and Development: Lead and mentor a team of procurement professionals; foster a culture of collaboration, customer orientation, and continuous improvement. Build internal capabilities to deliver PaaS, including standardizing services, SLAs, and stakeholder engagement models. Governance and Compliance: Ensure procurement policies and procedures are adhered to, including compliance with local laws and internal controls. Collaborate with finance, legal, risk, and audit teams to ensure procurement governance and risk management frameworks are robust. Operational Excellence & PaaS Delivery: Design and implement scalable procurement service delivery models with defined SLAs, KPIs, and reporting structures. Drive procurement process standardization, automation, and digital enablement across service lines. Leverage data analytics to track procurement KPIs, deliver insights, and enhance service performance. Stakeholder Engagement: Act as a strategic business partner to internal stakeholders to understand procurement needs and align solutions accordingly. Promote the procurement function as a business service provider and trusted advisor within the organization. Qualifications & Experience: Bachelor’s degree in Business, Supply Chain, Engineering, or a related field; MBA or equivalent postgraduate qualification preferred. 10 years of progressive experience in procurement, with at least 5 years in a leadership or deputy leadership role. Demonstrated experience in building or scaling Procurement as a Service (PaaS) or shared services models. Proven track record in establishing and maintaining strong procurement controls, ensuring compliance with internal policies, regulatory requirements, and global standards. Hands-on experience in addressing internal and external audit findings, implementing corrective actions, and strengthening governance frameworks. Strong knowledge of procurement tools and digital platforms and process automation. Experience in a Global Capability Center (GCC) or shared services environment is highly desirable. Exposure to global sourcing, contract law, risk management, and supplier compliance Proven working experience on the same role. Show more Show less

Purpose of Role: The Content Specialist is responsible for developing, managing, and optimizing content for training, knowledge bases, customer interactions, and internal communications. Accountability & Responsibilities of Role: Content Development: Create engaging and effective training materials, such as manuals, e-learning modules, videos, scripts, FAQs, and knowledge base articles. Content Management: Organize and maintain a repository of training resources, ensuring they are up-to-date and easily accessible. Collaboration: Work closely with trainers and Quality and Operations Teams to identify training needs and develop content that addresses skill gaps. Quality Assurance: Review and edit training materials for accuracy, clarity, and consistency with the company's brand and standards. Data Analysis: Evaluate the effectiveness of training content by analyzing feedback, employee performance metrics, and other relevant data. Technology Integration: Utilize learning management systems (LMS) and other tools to deliver and track training programs. Continuous Improvement: Stay updated on industry trends and best practices to enhance the quality and relevance of training content. Position Requirement: Bachelor’s degree in communications, English, Journalism, Business, or related field. 2+ years of experience in content creation or technical writing, knowledge management, or instructional design, preferably in a BPO or customer service environment. Strong writing and editing skills. Analytical thinking and high attention to detail. Proficiency in Microsoft Office and content management tools (e.g., KnowMax, Zendesk, Confluence, SharePoint). Knowledge of contact center Operations processes is a plus. Why Join Us? Career Growth: Opportunities for professional development and career advancement. Collaborative Culture : Work with a diverse and talented team. Innovative Environment : Be part of a team that values innovation and excellence. Show more Show less

The Real-Time Monitoring (RTM) Analyst plays a critical role in ensuring consistent service delivery across all lines of business (LOBs) within the contact center. By continuously monitoring intraday performance, staffing levels, and schedule adherence, the RTM Analyst helps drive real-time decisions that optimize workforce productivity and maintain service level agreements (SLAs). The analyst serves as a central point of coordination for real-time floor support and works closely with Operations, Quality, and WFM planning teams. Accountability & Responsibilities of Role: Monitor real-time contact center activity across queues, channels, and LOBs to ensure service level targets are met. Track agent adherence, shrinkage, breaks, and schedule compliance throughout the day. Manage real-time adjustments such as overtime requests, voluntary time off (VTO), and break rescheduling. Identify and communicate any potential risks to staffing or SLA performance to operations leadership. Provide timely intraday reports and updates on key metrics such as service levels, occupancy, and absenteeism. Coordinate with team leads/supervisors to resolve staffing issues or call volume spikes. Escalate system outages, tool issues, or process bottlenecks impacting real-time operations. Collaborate with WFM planners and schedulers for intraday reforecasting or staffing changes. Maintain logs and records of actions taken to manage real-time situations for audit and review. Participate in daily WFM huddles, reporting, and continuous improvement discussions. Required Skills & Qualifications: 1–3 years of experience in a contact center operations or workforce management role, preferably with exposure to real-time monitoring. Familiarity with WFM tools such as Genesys, NICE IEX, Verint, Aspect, or similar. Strong analytical and decision-making skills in a fast-paced environment. Basic understanding of contact center metrics like SLA, AHT, ASA, occupancy, and shrinkage. Proficiency in MS Excel and reporting tools; ability to analyze trends and generate actionable insights. Effective communication and collaboration skills to work with cross-functional teams. Ability to prioritize tasks and stay calm under pressure during high-volume periods. Preferred Qualifications: Experience in managing multiple LOBs or omnichannel environments. Basic knowledge of scheduling, forecasting, or capacity planning. Familiarity with real-time dashboards, alerting systems, or intraday automation tools. Work Schedule: Rotational shifts may be required to cover 24x7 operations depending on business needs. Weekend and holiday availability may be expected based on staffing demand. Show more Show less

Purpose of Role: As a Senior Manager - Finance, you will play a critical role in supporting finance operations, ensuring compliance, and driving process discipline across accounting, taxation, and statutory areas. This is a hands-on role that requires strong execution focus and the ability to work independently while aligning with group policies and global finance teams. The ideal candidate will bring prior experience in a shared services or GCC environment and a strong grounding in financial controllership. This is a hands-on role that requires strong execution focus and the ability to work independently while aligning with group policies and global finance teams. The ideal candidate will bring prior experience in a shared services or GCC environment and a strong grounding in financial controllership. Accountability & Responsibilities of Role: Finance Operations & Governance Manage general ledger, month-end closing activities, reconciliations, and internal reporting. Ensure accuracy and timeliness of financial reporting in line with IFRS and IND AS. Coordinate with auditors for internal and statutory audits and assist in resolving audit points. Taxation & Regulatory Compliance Ensure compliance with direct and indirect tax regulations (including GST and TDS). Liaise with consultants to support regulatory matters such as FEMA, Transfer Pricing, and ROC filings. Maintain robust documentation and audit-ready records. Statutory Filings & Controls Oversee accurate and timely filing of tax returns, ROC submissions, and statutory disclosures. Implement and monitor internal controls in line with ICOFR and global standards. Stakeholder Collaboration Help in building relation between India finance and global teams in Qatar for coordinating financial reporting, intercompany transactions, and compliance frameworks. Interface with external consultants, auditors, and legal advisors on India-specific finance matters. Team Building & People Leadership Contribute to building a strong finance support team over time. Share knowledge and mentor junior team members on processes, controls, and systems. ERP & Process Enablement Utilize ERP and financial tools for enhanced accuracy and efficiency. Leverage and learn enterprise systems (ERP, accounting tools) to improve financial efficiency and data accuracy. Identify opportunities for automation and process improvement in day-to-day operations. Position Requirements: Chartered Accountant (CA) – is an advantage Bachelor's Degree in Finance or any related field With 10 years of post-qualification experience with exposure to GCC finance environments Strong technical expertise in accounting, tax, statutory compliance, and audit Experience in working with external consultants for complex matters (FEMA, TP, ROC) Sector experience in IT/ITeS, Telecom, e-commerce, or Retail is an advantage Proactive and reliable; able to manage responsibilities with limited supervision Why Join Us? Career Growth: Opportunities for professional development and career advancement. Collaborative Culture: Work with a diverse and talented team. Innovative Environment: Be part of a team that values innovation and excellence. Show more Show less

The Category Specialist (Cloud Inventory) is responsible for developing and executing strategic initiatives to manage and grow assigned product categories within a cloud-based inventory marketplace. The role focuses on product assortment, supplier collaboration, inventory management, and data-driven decision-making to ensure category growth, profitability, and an enhanced customer experience. Accountability & Responsibilities of Role: Marketplace Strategy Development: Develop and implement category strategies to optimize our marketplace's product mix, pricing, and promotion. Identify market opportunities and emerging trends to drive category growth and enhance customer engagement. Product Management: Curate and maintain an optimal assortment of products within assigned categories, ensuring alignment with customer preferences and market demand. Collaborate with suppliers and internal teams to source new products and manage inventory effectively. Listing Optimization: Ensure product listings are fully optimized for search visibility and conversion, including crafting compelling product descriptions, selecting high-quality images, and utilizing relevant keywords. Regularly review and update listings based on performance metrics and customer feedback. Performance Analysis: Monitor and analyze key performance indicators (KPIs) for category performance, including sales, margins, inventory turnover, and customer satisfaction. Prepare reports on category performance and present insights and recommendations to stakeholders for continuous improvement. Promotional Planning: Develop and execute promotional strategies to drive traffic and sales within assigned categories, working closely with the marketing team to create targeted campaigns. Coordinate special offers, discounts, and bundled promotions to enhance category visibility and customer conversion. Cross-Functional Collaboration: Collaborate with marketing, logistics, and customer service teams to ensure a seamless shopping experience and effective fulfilment processes. Provide category-related insights and recommendations to support overall marketplace strategy and product development. Position Requirements: Educational Background: Bachelor's degree in Business Administration, Marketing, Supply Chain Management, E-commerce, or a related field. Work Experience: 3–5 years of experience in category management, merchandising, e-commerce, or inventory management, preferably in a cloud-based or digital marketplace environment. Proven experience in analyzing data, managing suppliers, and driving product and category performance. Familiarity with tools such as Google Analytics, Excel, ERP systems, and marketplace dashboards is advantageous. Key Competencies: Shaping Strategy: Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the business Driving Change: Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty, and adapting to new situations and ways of working while staying focused, organized and positive. Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.

The E-Commerce Executive is responsible for executing the online sales and digital merchandising strategy to optimize revenue, enhance customer experience, and ensure the seamless operation of all digital sales platforms. This role supports the day-to-day operations of the e-commerce website(s), coordinates with cross-functional teams, and contributes to achieving the organization’s digital growth objectives. Accountability & Responsibilities of Role: E-Commerce Management: Oversee the day-to-day operations of the eCommerce platforms (Website and Mobile App), ensuring smooth functionality and an excellent user experience across all digital touchpoints. Monitor website and app performance, including page load times, uptime, and user engagement metrics, implementing improvements as needed. Webmaster and App Management Duties: Manage content updates on the website and app, including product listings, images, descriptions, and pricing, ensuring all information is accurate and up to date. Collaborate with web developers, app developers, and designers to implement enhancements, troubleshoot issues, and ensure compliance with best practices across both platforms. Digital Marketing Support: Assist in developing and executing digital marketing strategies, including SEO, email marketing, social media, and online advertising, to drive traffic and sales to the website and app. Analyse marketing campaign performance across platforms and provide insights to optimize future strategies. Analytics and Reporting: Utilize web and app analytics tools (e.g., Google Analytics, app analytics platforms) to monitor traffic, user behaviour, and conversion rates. Prepare regular reports on website and app performance metrics, offering actionable recommendations for improvement. Customer Experience Enhancement: Collaborate with customer service teams to address customer inquiries, feedback, and concerns related to the online shopping experience on both the website and app. Implement strategies to enhance customer satisfaction, retention, and loyalty through personalized experiences and promotions on both platforms. Inventory Management: Coordinate with inventory and logistics teams to ensure accurate product availability and timely fulfilment of orders across both the website and app. Monitor stock levels and assist in inventory forecasting to support eCommerce operations. Position Requirements: Educational Background: Bachelor's degree in Business Administration, Marketing, E-Commerce, Information Technology, or a related field. Work Experience: 2–4 years of hands-on experience in eCommerce operations, preferably in a retail or consumer-focused environment. Proficiency in CMS platforms (e.g., Shopify, Magento, WordPress), basic HTML/CSS understanding is a plus. Experience working with analytics tools (e.g., Google Analytics, Firebase). Familiarity with digital marketing practices, SEO, and content management. Key Competencies: Shaping Strategy: Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the business Driving Change: Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty, and adapting to new situations and ways of working while staying focused, organized and positive. Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.

The Data Analyst plays a key role in driving data-informed decision-making across the eCommerce and digital operations of the organization. This role is responsible for collecting, analysing, and interpreting data from various sources to optimize customer experience, support business growth, and improve operational efficiency. The analyst will deliver actionable insights through performance reporting, customer behaviour analysis, and A/B testing . Accountability & Responsibilities of Role: E-Commerce Strategy Development: Develop and implement a comprehensive eCommerce strategy to increase online traffic, conversion rates, and overall sales. Identify and explore new business opportunities, partnerships, and market trends to drive growth. Platform Management: Oversee the daily operations of the eCommerce platform (website and app), ensuring it is functional, user-friendly, and aligned with the brand’s image. Work closely with the IT and development teams to manage updates, troubleshoot issues, and implement new features. Ensure website content is up to date and includes accurate product descriptions, visuals, and pricing. Customer Experience: Optimize the user journey, from browsing to checkout, ensuring a smooth and engaging customer experience. Manage product reviews, feedback, and customer inquiries related to online purchases to improve satisfaction. Collaborate with customer service to address issues and improve post-purchase support. Digital Marketing Integration: Coordinate with the Digital Marketing team to align e-commerce activities with broader online marketing campaigns (SEO, SEM, email marketing, social media, SMS marketing, etc.). Manage promotions and online sales campaigns, such as discount codes, flash sales, and holiday promotions, ensuring timely execution and tracking performance. Data Analysis & Reporting: Analyze eCommerce performance metrics, including traffic, conversion rates, average order value, and customer retention. Prepare regular reports on sales performance and marketing campaign effectiveness, providing insights and recommendations to improve results. Use data to make informed decisions regarding inventory management, pricing strategies, and marketing efforts. Budget Management: Develop and manage the eCommerce budget, ensuring cost-effective strategies are employed to maximize ROI. Oversee pricing strategies for online products, considering competitors and market demand. Vendor & Partnership Management: Manage relationships with third-party vendors, including logistics providers, payment gateways, and platform partners. Negotiate and manage service level agreements (SLAs) with vendors and ensure their performance meets business standards. Data Collection and Management: Gather, clean, and organize data from various sources, including CRM, website/App analytics, sales reports, and customer databases. Maintain and update data infrastructure to ensure accuracy and availability of information for analysis. Data Analysis: Conduct a thorough analysis of eCommerce data to identify trends, patterns, and opportunities for growth. Utilize statistical methods and data visualization techniques to present findings clearly and promptly. Performance Reporting: Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) such as sales, conversion rates, customer behaviour, and inventory levels. Prepare regular reports for stakeholders, highlighting insights and recommendations for improving eCommerce strategies. Customer Insights: Analyse customer data to gain insights into purchasing behaviour, preferences, and demographics, supporting targeted marketing efforts and product development. Collaborate with marketing teams to optimize campaigns based on data insights and customer feedback. A/B Testing and Experimentation: Design and analyse A/B tests to evaluate the effectiveness of different marketing strategies, App/website features, and product offerings. Provide recommendations based on test results to enhance user experience and drive conversion rates. Collaboration: Work closely with cross-functional teams, including marketing, sales, and IT, to support data-driven initiatives and optimize eCommerce performance. Provide training and support to team members on data analysis tools and techniques. Position Requirements: Educational Background: Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. Work Experience: 2–4 years of experience as a Data Analyst, preferably in eCommerce, retail, telecom, or digital marketing environments. Hands-on experience with data analysis tools (e.g., SQL, Excel, Python/R) and dashboarding platforms (e.g., Power BI, Tableau, Google Data Studio). Demonstrated ability to convert complex data into meaningful insights that inform decision-making Key Competencies: Shaping Strategy: Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the business Driving Change: Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty, and adapting to new situations and ways of working while staying focused, organized and positive. Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.

The Category Specialist (Owned Inventory) will be responsible for overseeing the strategic direction and performance of assigned product categories within the eCommerce platform. This role aims to drive sales, optimize inventory, enhance customer experience, and ensure that the product assortment meets market demand. The Category Specialist will work closely with internal teams and suppliers to curate and manage product offerings, develop effective promotional strategies, and analyze market trends to drive business growth. Accountability & Responsibilities of Role: Category Management: Oversee the strategic direction of assigned product categories, ensuring alignment with broader business goals. Develop and implement category plans aimed at achieving key objectives, including sales targets, margin optimization, and inventory management. Ensure that the product portfolio aligns with customer preferences and market trends. Market Analysis: Conduct comprehensive market research to understand industry trends, customer preferences, and the competitive landscape. Analyze sales data, consumer behavior, and market trends to inform key business decisions, including product assortment, pricing strategies, and promotional activities. Monitor industry developments and competitor strategies to ensure the company remains competitive within the eCommerce space. Product Selection and Merchandising: Curate and maintain an optimal product assortment for assigned categories, ensuring alignment with customer demand and market trends. Collaborate with suppliers, procurement, and internal teams to source new products and ensure a balanced inventory mix. Manage inventory levels efficiently to avoid stockouts or overstock situations. Promotional Strategies: Develop and execute marketing and promotional strategies to drive traffic, engagement, and conversion within the assigned categories. Work closely with the marketing team to design and implement targeted campaigns that enhance category visibility and increase sales. Performance Tracking and Reporting: Continuously monitor and analyze key category performance metrics, such as sales, margins, inventory turnover, and customer feedback. Identify areas for improvement and recommend strategies to optimize category performance. Prepare detailed reports on category performance for stakeholders, providing insights and recommendations for continuous improvement. Cross-Functional Collaboration: Collaborate with various teams, including marketing, logistics, and customer service, to ensure a seamless customer journey and effective product availability. Provide insights and recommendations from a category perspective to support overall business strategy and product development. Work closely with the supply chain and logistics teams to manage product flow and resolve any issues related to inventory or product availability Position Requirements: Educational Background: Bachelor’s degree in Business, Marketing, Retail Management, or a related field. A Master’s degree is a plus. Work Experience: At least 3-5 years of experience in category management, eCommerce, or product management, preferably in a retail or eCommerce environment. Proven experience in developing and executing category strategies to achieve sales and margin goals. Strong analytical skills with experience in interpreting market data, sales performance, and consumer behavior. Familiarity with eCommerce platforms, digital marketing strategies, and inventory management. Key Competencies: Shaping Strategy: Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the business Driving Change: Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty, and adapting to new situations and ways of working while staying focused, organized and positive. Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.

The Data Analyst plays a crucial role in driving data-informed decision-making within the eCommerce and digital operations of the organization. Your responsibilities include collecting, analyzing, and interpreting data from various sources to enhance customer experience, facilitate business growth, and optimize operational efficiency. By delivering actionable insights through performance reporting, customer behavior analysis, and A/B testing, you contribute significantly to the organization's success. You will be accountable for developing and implementing a comprehensive eCommerce strategy to boost online traffic, conversion rates, and overall sales. Identifying new business opportunities, partnerships, and market trends to drive growth is a key aspect of your role. Overseeing the daily operations of the eCommerce platform, ensuring it is functional, user-friendly, and aligned with the brand's image, is essential. Collaborating with IT and development teams to manage updates, troubleshoot issues, and implement new features is also part of your responsibilities. Optimizing the user journey, managing product reviews and feedback, and enhancing post-purchase support are crucial for delivering a smooth and engaging customer experience. Coordinating with the Digital Marketing team to align eCommerce activities with broader online marketing campaigns is vital. Managing promotions, discount codes, and online sales campaigns, while analyzing eCommerce performance metrics and preparing regular reports, are integral parts of your role. Developing and managing the eCommerce budget, overseeing pricing strategies for online products, negotiating and managing service level agreements with vendors, and ensuring data collection and management are streamlined processes that you will be responsible for. Conducting thorough data analysis, developing and maintaining performance reports, analyzing customer insights, designing A/B tests, and collaborating with cross-functional teams are key components of your role. Your educational background should include a Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. A minimum of 2-4 years of experience as a Data Analyst, preferably in eCommerce, retail, telecom, or digital marketing environments, is required. Proficiency in data analysis tools such as SQL, Excel, Python/R, and dashboarding platforms like Power BI, Tableau, or Google Data Studio is necessary. Key competencies include shaping strategy, driving change, networking & influencing collaboratively to ensure the success of data-driven initiatives and optimize eCommerce performance.,

As a Data Analyst, you play a crucial role in driving data-informed decision-making within the eCommerce and digital operations of the organization. Your responsibilities include collecting, analyzing, and interpreting data from various sources to enhance customer experience, support business growth, and improve operational efficiency. By delivering actionable insights through performance reporting, customer behavior analysis, and A/B testing, you contribute significantly to the success of the eCommerce platform. You will be involved in developing and implementing a comprehensive eCommerce strategy aimed at increasing online traffic, conversion rates, and overall sales. This involves identifying new business opportunities, partnerships, and market trends to drive growth. Additionally, you will oversee the daily operations of the eCommerce platform, ensuring it remains functional, user-friendly, and aligned with the brand's image. Collaborating closely with IT and development teams, you will manage updates, troubleshoot issues, and implement new features to enhance the platform. Your role also entails optimizing the user journey from browsing to checkout to ensure a seamless and engaging customer experience. Through managing product reviews, feedback, and customer inquiries related to online purchases, you aim to improve customer satisfaction. Furthermore, you will collaborate with the customer service team to address issues and enhance post-purchase support. Coordinating with the Digital Marketing team, you will align eCommerce activities with broader online marketing campaigns, such as SEO, SEM, email marketing, and social media. You will manage promotions and online sales campaigns, ensuring timely execution and tracking performance. Analyzing eCommerce performance metrics, preparing reports on sales performance and marketing campaign effectiveness, and utilizing data to make informed decisions regarding inventory management, pricing strategies, and marketing efforts are key aspects of your role. In addition, you will be responsible for developing and managing the eCommerce budget, overseeing pricing strategies for online products, and negotiating and managing service level agreements with vendors. Data collection, management, analysis, and reporting are vital components of your responsibilities. You will conduct in-depth analysis of eCommerce data, develop dashboards and reports to monitor key performance indicators, analyze customer data to gain insights, and design A/B tests to evaluate the effectiveness of different strategies. Collaborating closely with cross-functional teams, including marketing, sales, and IT, you will support data-driven initiatives and optimize eCommerce performance. Providing training and support to team members on data analysis tools and techniques is also part of your role. The ideal candidate for this position would have a Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field, along with at least 2-4 years of experience as a Data Analyst, preferably in eCommerce, retail, telecom, or digital marketing environments. Proficiency in data analysis tools such as SQL, Excel, Python/R, and dashboarding platforms like Power BI, Tableau, or Google Data Studio is required. Key competencies include shaping strategy, driving change, networking, and influencing collaboratively to contribute effectively to the organization's success.,

The Junior .NET Dev (Backend) is responsible for developing and maintaining backend services and APIs, ensuring efficient database operations and reliable server-side functionality using .NET technologies. Accountability & Key Responsibilities of Role: Develop and maintain backend services using C# and ASP.NET Core Write clean, maintainable, and scalable code Connect and manage databases using Entity Framework Assist in building RESTful APIs Support troubleshooting and performance tuning Required Skills & Qualifications: 1–2 years of experience with .NET Proficiency in C# and basic understanding of .NET Core Familiarity with MongoDB (queries, collections, indexes) Exposure to REST APIs and MVC/Web API architecture Knowledge of version control tools like Git

The Junior Flutter Developer (Mobile) is responsible for supporting the development and maintenance of mobile applications, ensuring efficient implementation of features and seamless user experiences. Accountability & Key Responsibilities of Role: Build and maintain mobile applications using Flutter Implement business logic using Cubit or BLoC for clean architecture Connect applications to RESTful APIs and manage local storage Collaborate with design and backend teams to deliver seamless features Participate in testing, debugging, and performance optimization Required Skills & Qualifications: 1–2 years of experience in Flutter development Working knowledge of Flutter and Dart Experience with Cubit and/or BLoC pattern Understanding of widget lifecycle and reactive programming Familiarity with API integration and asynchronous handling Proficiency with Git and mobile development tools Eagerness to learn and improve within a structured team

The Junior Vue.js Developer (Frontend) is responsible for building and maintaining responsive and accessible web applications using modern frontend technologies, with a focus on Vue 3 and state management. Accountability & Key Responsibilities of Role: Develop Vue 3 components using the Composition API Manage application state using Pinia Integrate with REST APIs and handle data binding efficiently Ensure responsiveness, accessibility, and cross-browser compatibility Participate in testing, debugging, and performance optimization Required Skills & Qualifications: 1–2 years of experience with Vue.js Strong foundation in JavaScript, HTML, and CSS Experience with Vue 3 and the Composition API Familiarity with Pinia for state management Understanding of Vue Router and modular component design Proficiency with Git and web development tools Interest in modern frontend patterns and tooling

The Category Specialist (Owned Inventory) will be responsible for overseeing the strategic direction and performance of assigned product categories within the eCommerce platform. Your role aims to drive sales, optimize inventory, enhance customer experience, and ensure that the product assortment meets market demand. You will work closely with internal teams and suppliers to curate and manage product offerings, develop effective promotional strategies, and analyze market trends to drive business growth. Category Management: - Oversee the strategic direction of assigned product categories, ensuring alignment with broader business goals. - Develop and implement category plans aimed at achieving key objectives, including sales targets, margin optimization, and inventory management. - Ensure that the product portfolio aligns with customer preferences and market trends. Market Analysis: - Conduct comprehensive market research to understand industry trends, customer preferences, and the competitive landscape. - Analyze sales data, consumer behavior, and market trends to inform key business decisions, including product assortment, pricing strategies, and promotional activities. - Monitor industry developments and competitor strategies to ensure the company remains competitive within the eCommerce space. Product Selection and Merchandising: - Curate and maintain an optimal product assortment for assigned categories, ensuring alignment with customer demand and market trends. - Collaborate with suppliers, procurement, and internal teams to source new products and ensure a balanced inventory mix. - Manage inventory levels efficiently to avoid stockouts or overstock situations. Promotional Strategies: - Develop and execute marketing and promotional strategies to drive traffic, engagement, and conversion within the assigned categories. - Work closely with the marketing team to design and implement targeted campaigns that enhance category visibility and increase sales. Performance Tracking and Reporting: - Continuously monitor and analyze key category performance metrics, such as sales, margins, inventory turnover, and customer feedback. - Identify areas for improvement and recommend strategies to optimize category performance. - Prepare detailed reports on category performance for stakeholders, providing insights and recommendations for continuous improvement. Cross-Functional Collaboration: - Collaborate with various teams, including marketing, logistics, and customer service, to ensure a seamless customer journey and effective product availability. - Provide insights and recommendations from a category perspective to support overall business strategy and product development. - Work closely with the supply chain and logistics teams to manage product flow and resolve any issues related to inventory or product availability. Position Requirements: Educational Background: - Bachelor's degree in Business, Marketing, Retail Management, or a related field. A Master's degree is a plus. Work Experience: - At least 3-5 years of experience in category management, eCommerce, or product management, preferably in a retail or eCommerce environment. - Proven experience in developing and executing category strategies to achieve sales and margin goals. - Strong analytical skills with experience in interpreting market data, sales performance, and consumer behavior. - Familiarity with eCommerce platforms, digital marketing strategies, and inventory management. Key Competencies: - Shaping Strategy: Ability to make sense of complex data, trends, and dynamics on a continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the business. - Driving Change: Recognizing and anticipating the need for change. Demonstrating openness, flexibility, and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty and adapting to new situations and ways of working while staying focused, organized, and positive. - Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.,

Purpose of Role: The Content Specialist is responsible for developing, managing, and optimizing content for training, knowledge bases, customer interactions, and internal communications. Accountability & Responsibilities of Role: Content Development: Create engaging and effective training materials, such as manuals, e-learning modules, videos, scripts, FAQs, and knowledge base articles. Content Management: Organize and maintain a repository of training resources, ensuring they are up-to-date and easily accessible. Collaboration: Work closely with trainers and Quality and Operations Teams to identify training needs and develop content that addresses skill gaps. Quality Assurance: Review and edit training materials for accuracy, clarity, and consistency with the company's brand and standards. Data Analysis: Evaluate the effectiveness of training content by analyzing feedback, employee performance metrics, and other relevant data. Technology Integration: Utilize learning management systems (LMS) and other tools to deliver and track training programs. Continuous Improvement: Stay updated on industry trends and best practices to enhance the quality and relevance of training content. Position Requirement: Bachelor’s degree in communications, English, Journalism, Business, or related field. 2+ years of experience in content creation or technical writing, knowledge management, or instructional design, preferably in a BPO or customer service environment. Strong writing and editing skills. Analytical thinking and high attention to detail. Proficiency in Microsoft Office and content management tools (e.g., KnowMax, Zendesk, Confluence, SharePoint). Knowledge of contact center Operations processes is a plus. Why Join Us? Career Growth: Opportunities for professional development and career advancement. Collaborative Culture : Work with a diverse and talented team. Innovative Environment : Be part of a team that values innovation and excellence.

Purpose of Role: The Content Specialist is responsible for developing, managing, and optimizing content for training, knowledge bases, customer interactions, and internal communications. Accountability & Responsibilities of Role: Content Development: Create engaging and effective training materials, such as manuals, e-learning modules, videos, scripts, FAQs, and knowledge base articles. Content Management: Organize and maintain a repository of training resources, ensuring they are up-to-date and easily accessible. Collaboration: Work closely with trainers and Quality and Operations Teams to identify training needs and develop content that addresses skill gaps. Quality Assurance: Review and edit training materials for accuracy, clarity, and consistency with the company&aposs brand and standards. Data Analysis: Evaluate the effectiveness of training content by analyzing feedback, employee performance metrics, and other relevant data. Technology Integration: Utilize learning management systems (LMS) and other tools to deliver and track training programs. Continuous Improvement: Stay updated on industry trends and best practices to enhance the quality and relevance of training content. Position Requirement: Bachelors degree in communications, English, Journalism, Business, or related field. 2+ years of experience in content creation or technical writing, knowledge management, or instructional design, preferably in a BPO or customer service environment. Strong writing and editing skills. Analytical thinking and high attention to detail. Proficiency in Microsoft Office and content management tools (e.g., KnowMax, Zendesk, Confluence, SharePoint). Knowledge of contact center Operations processes is a plus. Why Join Us Career Growth: Opportunities for professional development and career advancement. Collaborative Culture : Work with a diverse and talented team. Innovative Environment : Be part of a team that values innovation and excellence. Show more Show less