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Tata Communications
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Customer Service Executive - Customer Service Operations

Customer Service Executive - Customer Service Operations

Tata Communications

3 - 5 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 day ago| Platform:

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Skills Required

service mobility collaboration security network mobile deployment metrics management support tracking vr schedule development engineering design reports governance analyze data communication persuasion presentation leadership compliance powerpoint automation pega sap vba macro technology automate

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsPosition SummaryA professional with 3-5 years of experience working in multi-disciplinary Domestic and International projects, with specific expertise in Wireless(Radio) for mobile site deployment (5G Especially),As the Technical, you will develop and execute project plans for current and new projects.Ensures quality of work and that industry guideline and requirements are met. Develops and maintains departmental processes, metrics and KPIs.

Major Responsibilities

Experience in project management related to purchase order support within the telecom domain 2G/3G/4G/5G is required.
Must have the project knowledge in active and passive work in telecom domain.
Creating, Managing and tracking PO s and its Priorities of 4G,5G coverage expansion project and new sites deployment
Need knowledge about POR, VR and FA request for PO tracking end to end
Ensure projects are completed on schedule and within budget. Oversee the day-to-daywork of each team within the department, ensuring each team is contributing toward the completion of all active projects.
Proactively work with internal and external stakeholders to identify future growth areas and capacity needs, leading the development of near- and long-term engineering project plans and construction cost estimates for customer projects
Should have comprehensive knowledge to manage all the Work Breaking Structure (WBS) to handle the funds effectively across all the Program (5G,HVS etc.)
Support with Delivery team to initiate the design drawings which is cost-effective, fit-for-purpose, and future-proof for Mobile site Deployment
Produces reports on quality assurance and projects for internal and client governance

Personal Qualities

Analytical Thinking - Exceptional ability to analyze data and utilize it to make a business decision
Detail-oriented - Proven accuracy with reporting
Results-focused - Ability to organize and manage multiple, and at time competing priorities
Communication Skills - Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,
Relationship building skills - ability to work within a cross-functional team
Presentation Skills - Ability to prepare and logically present data to the client and internal leadership teams

Key Performance Indicators

Project Delivery within agreed time scales
100% Compliance with Client SLAs
Continual Service Improvement

Qualifications

Graduate in Engineering or relevant background
Proficient in MS Office Suite with good skills in PowerPoint and Excel
Expertise in RPA Automation to implement improvement initiative
PEGA, SAP,SITE TRACKER is required

Tools & Systems
Project ManagementPEGA/SAPSite TrackerRPA/Automation/ VBA MacroCustomer & Stakeholder ManagementWireless Technology (4G & 5G)Power BIPower AppsPower Automate

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Customer Service Executive - Customer Service Operations