Customer Service Executive - Customer Service Operations

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Description Responsible for the equipment’s operation and maintenance Fault Identification Isolation configuration alarm and performance or network components to drive network efficiency and availability Ensure efficient and effective technical support to maintain optical transport networkEngineer would be maintaining the optical transport Network of Tata CommunicationsResponsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating for Permanent Corrective Actions with various stake holders and implementationOperational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance

Skills

Good understanding of Various telecom Standards and Protocols Knowledge of SDH DWDM Ethernet technologiesHands on optical transport equipment preferably Ciena ADVA Huawei Tejas Nokia Strong Working Knowledge on SDH DWDM and OTN technology equipment and network