Customer Service Executive - Customer Service Operations

Position Summary: shall be responsible for the annual budget for landingstations, work as interface with different submarine cable consortiums, trackthe AOP for the Cable stations, track the Submarine wet plant inventory, trackinvoicing and payment for central billing party function, handle O&Mmatters related to submarine cable systems.

Major Responsibilities:

To participate and collate inputs for Budget / True-up datafor cable stations managed by Tata Com.

To represent Tata Comm in Submarine Cable consortiums forall O&M and finance matters.

To participate & provide inputs for AOP (AnnualOperation Plan) to FPA team during AOP preparation.

To track related variable expenditures for Cable station& associated land routes related matters and track related variableexpenditures for which cost approval is obtained from consortiums.

To provide Re-verification of O&M invoices payment andManual provisions based on the supporting documents provided with the invoicesby FP&A.

To provide information to finance team for raising theinvoice to CBP for any unplanned expense.

To coordinate with consortium & respective CLS to manageany planned activity

To manage submission of applications for advance clearances(MOD/MOHA/SPL) for Cable Ships.

To ensure the availability of recommended spares for wetmaintenance Depot for Tata com segment of consortium cable.

To liaison with Govt. Authorities during any constructionactivities in Land cable or Wet segment.

To organize various reports / KPI from the cable stationsunder our purview as per the schedule & confirm the compliance.

To manage and track invoicing, collection and payment forCentral Billing party Function.