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Customer Service Associate

Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services)

0 - 5 years

2 - 6 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

malad bpo customer relation customer servicing international bpo calling voice borivali call handling call center agent goregaon thane mumbai sitel teleperformance concentrix tcs accenture tech mahindra hexaware backend back office us calling night shift aus shift uk shift radius gebbs call centre bpo agent customer support customer executive customser representative

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring for Technical Customer Support (BPO Process)

Sky Q Tech International Voice / Chat Support team

Position Details

Process
: Sky Q Tech International Voice & Chat Support
Job Location
: Malad / Thane / Andheri (Mumbai)
Compensation
: salary up to 30k (in-hand) + attractive performance incentives

Eligibility Criteria

Education
: HSC pass or Graduate (any stream)
Experience
: Open to both Freshers and Experienced candidates
Skills Required
:
Excellent communication skills in
English (spoken & written)
Strong interpersonal skills and ability to handle customers with patience & empathy
Good problem-solving ability and attention to detail
Work Flexibility
: Must be comfortable with
rotational shifts & rotational weekly offs
, including night shifts
Availability
: Immediate joiners will be given preference

Key Responsibilities

Handle inbound and outbound
customer interactions via voice calls, live chat, or emails
depending on the assigned process
Assist customers with
technical support, troubleshooting, and product/service-related queries
related to Sky Q Tech
Ensure
accurate and timely resolution
while maintaining a high level of professionalism and courtesy
Deliver excellent customer experience by focusing on
first call resolution and customer satisfaction
Document all customer interactions in the CRM system, escalating unresolved issues to the relevant department when necessary
Work collaboratively with team members and supervisors to achieve individual and process-level performance targets

Perks & Benefits

5-Day Work Week
(2 rotational week offs)
Performance Incentives & Monthly Bonuses
based on targets
Transport Facility
: One-way transportation provided for late-night shifts
Career Growth
: Internal job postings and opportunities for career advancement within the organization
Employee-Friendly Environment
: Supportive work culture, regular training, and skill development programs

9326479640

Regards,

HR.Snehal Rathod

Vibrantzz Management Services.

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