313 Customer Servicing Jobs

Job Role: Team Leader . Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. . Collaborating with fulfilment teams to ensure best in class conversion ratios. . Ensure availability of trained manpower to maintain production at 100% capacity. . Meet cost to income ratios as determined by Score card. . Adherence to Standards of Performance. . Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: . Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. . People management skill essential. . Exp...

As a BPO Senior Manager Training, your role involves monitoring the overall functioning of the process, identifying improvement areas, and implementing necessary changes. You will be responsible for driving the Training team to achieve training metrics and initiating projects to enhance customer satisfaction, productivity, and process efficiency. Setting goals and deliverables for the team, such as KPIs, is crucial to ensure all training KPIs are met on a monthly basis. Your duties and responsibilities include: - Plan, prepare, and deliver training according to the training packages provided. - Prepare and plan for the Monthly Training Needs Identification (TNI) content to enhance associates...

Urgent hiring for Banking International Customer Support for Voice or Non-Voice Process Eligibility: - Graduate Fresher and for HSC with 6 months experience is required (Both can apply) Experiences are included: - -MIS -Data Analysis -Sales -Data Entry -Banking -CSA -BPO -Non-Voice -Finance -Insurance -Backend -Banking About Job: - -Backend or Voice Process -5 days working 2 rotational weeks off -1 way drop cab facility -Salary: - 28k to 35k in hand + incentives -PF or Medical insurance are also available -Good or Excellent communication is required -Immediate joining Call Now: - HR Arti 9522754537

Job Title: Customer Support Associate BPO Process: International voice and Non Voice Process. Qualification: Graduate Salary: 21 k to 35 k Location: Thane / Chandivali / Navi Mumbai Required: Excellent communication skill Fresher and Experience both can apply Shift: Rotational week off & Rotational shift Working day's: 5 days working Job Type: Full-time Key Responsibilities: Handle customer inquiries via phone, email, and chat. Resolve customer issues efficiently and effectively. Maintain accurate records of customer interactions. Follow up to ensure customer satisfaction.

As the Senior Vice President, Software Engineering, Global Customer Delivery & Care at Mastercard, your role involves providing senior leadership to global software engineering teams with a focus on customer servicing and call center technology. You will be responsible for hiring and developing a high-performance software development organization, designing, developing, and supporting Global Customer Delivery & Care, and driving technology to enhance customer experience. Key Responsibilities: - Leverage industry experience to stay updated on the latest technology trends for customer servicing, including call center technology, automation, and Gen AI. - Build strong internal customer relation...

Role Overview: As a Team Leader, you will be responsible for leading a team of Virtual Relationship Managers (VRM) to ensure service, sales, and profitability from the assigned portfolio. You will collaborate with fulfilment teams to achieve best in class conversion ratios and ensure availability of trained manpower to maintain production at 100% capacity. Meeting cost to income ratios, adherence to Standards of Performance, and achieving Customer Satisfaction index as measured through NPS surveys will be key aspects of your role. Key Responsibilities: - Lead a team of Virtual Relationship Managers to drive service, sales, and profitability - Collaborate with fulfilment teams to ensure best ...

As the Principal Representative of the company at Vaikom/Kottayam location, your role will involve executing the company's objectives and plans. You will be responsible for acquiring and retaining customers, developing customer and market share in the defined area, and mobilizing business to achieve the given target. It is essential to apply credit norms in customer selection and screening to ensure quality. Additionally, you will need to ensure the collection of pre and post-sanction documents from customers as per norms and collect receivables within the first 9 months of the contract as per laid norms. Servicing customers till the end of the contract, maintaining cordial relations for fut...

Role Overview: As a Sales Executive at the company, your primary responsibility will be to engage with customers, understand their needs, and recommend suitable products/services to meet those requirements. You will also be in charge of managing existing accounts to increase revenue levels and expand the product range through cross-selling strategies. Achieving quarterly and yearly sales targets in your dedicated region will be crucial. Additionally, conducting product demonstrations, negotiating agreements, and showcasing how our offerings can benefit potential customers are key aspects of this role. Key Responsibilities: - Engage with customers to understand their needs and present appropr...

As a Digital Marketing Executive at Shah Virchand Govanji Jewellers PVT. LTD., you will play a crucial role in leveraging the online reputation of the company and supporting various objectives for reputation, branding, and audience engagement. Your responsibilities will include: - Being the point of contact for managing the online reputation of the company and engaging with the target audience on various digital platforms. - Developing insights by analyzing user comments and leveraging the company's strengths to attract the target audience effectively. - Communicating with the target audience to manage responses and escalating customer service issues to the corporate digital team. - Benchmar...

URGENT HIRING !!! location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: Lead and manage the customer service team, including training, coaching, and performance reviews Monitor team KPIs and customer satisfaction metrics Handle complex or escalated customer issues professionally and effectively Develop and improve customer service processes and policies Collaborate with other departments (e.g., sales, operations, product) to resolve customer pain points Manage customer feedback and use insights to drive ...

TECH MAHINDRA Mumbai - HIRING for Voice Process - EXPERIENCED Tech Mahindra is seeking motivated individuals for the International Voice and Chat Process. This role is ideal for freshers or entry-level candidates looking to start their career in the BPO sector and engage with global customers. Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experie...

As an Associate Relationship Manager - Corporate Coverage in the Wholesale Banking department, your main purpose is to spearhead business generation within stringent regulations and the bank's risk appetite to expand the volume of trade. Key Responsibilities: - Ensure seamless customer onboarding by maintaining best-in-class customer servicing standards and processes, and develop deep relationships to become the client's banking partner of choice. - Understand client needs, business, and sector characteristics to structure solutions that achieve customer satisfaction while aligned with the bank's policies. - Be accountable for customer acquisition, due diligence, and recovery, and ideate rev...

Role Description: Responsible for achieving new business targets by identifying and converting prospects, managing customer relationships, and ensuring effective servicing to drive growth in the assigned territory. Key Responsibilities: Generate leads and achieve new business targets as assigned by the organization. Develop and maintain strong professional relationships with end customers. Communicate effectively with clients and internal stakeholders at all levels. Gain deep knowledge of assigned segments and ensure territory sales growth through effective planning. Acquire strong product knowledge and conduct product trials and demonstrations. Implement company strategies and ensure adhere...

Job Description The Retail Sales Executive is responsible for delivering excellent customer service, driving sales, and ensuring a positive shopping experience for customers. The role includes assisting customers, maintaining store standards, managing inventory, and meeting sales targets. Customer Service & Sales: Greet customers warmly and understand their needs. Recommend products and assist customers in making purchase decisions. Achieve daily/weekly/monthly sales targets. Handle customer queries, concerns, and complaints professionally. Store Operations: Maintain product displays, merchandising, and store cleanliness. Replenish stock on shelves and monitor product availability. Assist in...

A Relationship Manager for Agriculture Businessbuilds and maintains relationships with clients in the agricultural sector by acquiring new customers and deepening existing ones to grow the portfolio. Key responsibilities include offering loan products, cross-selling other banking and insurance products, and managing account performance, credit quality, and customer satisfaction through compliance with policies and risk guidelines. Core responsibilities Client acquisition and management: Proactively source new clients in the agri-business sector, manage existing relationships, and work towards growing the portfolio. Financial product sales: Manage and grow the portfolio by offering financial ...

As an Associate Relationship Manager- Corporate Coverage in Wholesale Banking, your primary role is to spearhead business generation within stringent regulations and the bank's risk appetite to expand trade volume. You will be responsible for ensuring seamless customer onboarding, developing deep relationships with clients, and becoming their banking partner of choice. Additionally, you will be accountable for understanding client needs, structuring solutions, and aligning with the bank's policies. Key Responsibilities: - Ensure best-in-class customer servicing standards and processes - Acquire new customers, conduct due diligence, and manage recovery - Generate diversified revenue sources f...

Manage and enhance relationship with customers. Provide personalized banking solutions and advisory to meet customer needs. Sales of banking products such as CASA, FD, Insurance, and Investment products. Ensure portfolio growth through cross-selling, Required Candidate profile Maintain high levels of customer satisfaction and retention through proactive service. Handle account management, customer servicing, and business development at the branch / assigned territory.

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong dis...

As a Senior Relationship Manager - Corporate Coverage in the Wholesale Banking department, your role is crucial in spearheading business generation while adhering to regulations and the bank's risk appetite to expand trade volume. **Key Responsibilities:** - Ensure seamless customer onboarding with best-in-class servicing standards and processes to develop deep relationships with clients. - Understand client needs, business characteristics, and sector specifics to structure solutions aligned with bank policies. - Accountable for customer acquisition, due diligence, and recovery processes. - Ideate revenue diversification strategies for wholesale banking and execute campaigns to enhance custo...

Role Overview: As a Relationship Manager - Corporate Coverage in the Wholesale Banking department, your main responsibility is to spearhead business generation while adhering to regulations and the bank's risk appetite. Your focus will be on expanding the volume of trade through deep client relationships and understanding their needs and business characteristics. Key Responsibilities: - Ensure seamless customer onboarding and maintain best-in-class customer servicing standards. - Develop deep relationships with clients to become their preferred banking partner. - Understand client requirements and structure solutions to achieve customer satisfaction within the bank's policies. - Accountable ...

Meet and maximize sales targets for the store. Extensive knowledge of Beauty Products and its ingredients. Provide exceptional service to every customer. Assist customers to find the products that meet their needs by recommending them right products Increase the product's sale by using sales techniques. Explaining customer about how the product works and demonstrating them how to use it. Build customer relations and maintain it by through follow-up calls and mailings. Cross-selling or upselling of beauty products, when appropriate (e.g. serums, body lotions and hair care products) Ensure proper presentation of products on shelves and organise floor area. Replenish stock as needed and manage ...

Answer Incoming Customer Calls Handle a high volume of incoming calls professionally and efficiently. Greet customers courteously and listen actively to understand their concerns or queries. Resolve Customer Inquiries and Issues Address questions related to products, services, billing, account information, or order status. Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution). Provide Accurate and Timely Information Offer correct information based on company policies, procedures, and product knowledge. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain Detailed Call Records Document customer interact...

As a Clinic Account Manager at Even Healthcare, your role is crucial in ensuring customer satisfaction and retention. You will be responsible for managing a portfolio of accounts, providing excellent customer service, and driving revenue growth through exceptional customer experiences. Key Responsibilities: - Drive Renewals & Retention - Meet customers whose plans are up for renewal and ensure long-term retention. - Proactively track renewal timelines and facilitate the renewal process smoothly. - Customer Servicing & Onboarding - Educate customers on how to utilize the app, file claims, and access healthcare services effectively. - Act as the primary point of contact for customers, assistin...

As the Head of Operations & Process Excellence, your role will be pivotal in leading the scaling of our tech-driven digital lending platform with operational efficiency. You will play a key part in ensuring the smooth day-to-day running of platform operations and driving participant onboarding efficiency for a seamless process. Your responsibilities will include managing the end-to-end NACH settlement process in line with regulatory guidelines, publishing relevant MIS regularly, and handling customer servicing and grievance redressal. Key Responsibilities: - Manage end-to-end operational efficiency to ensure smooth platform operations. - Drive participant onboarding efficiency and overall pr...

Job Requirements Role/Job Title: Associate Relationship Manager Business: Retail Liabilities Function/ Department: Branch Banking Place of work: Branches Roles & Responsibilities a) Managing and Building portfolio of Key Clients by engaging and providing them need based solutions leading to increase in their existing share of wallet b) Acquiring HNI customers and on-boarding them to Privilege Program c) Deepening existing banking relationships by Cross selling Products and solutions d) Ensuring compliance with branch SOP and control in sales and service e) Acting as an interface between bank and its Key customers to provide complete banking solutions, portfolio Management, Wealth Management ...