191 Customer Servicing Jobs

As a Relationship Manager in the Corporate Coverage department of Wholesale Banking, your primary role is to drive business growth within the boundaries of regulations and the bank's risk tolerance, with the aim of expanding trade volume. **Key Responsibilities:** - Ensure seamless customer onboarding by upholding top-notch service standards and processes, fostering deep relationships to position yourself as the preferred banking partner for clients. - Understand client needs, business dynamics, and sector attributes to tailor solutions that align with both customer expectations and bank policies. - Take charge of customer acquisition, due diligence, and recovery processes. - Innovate to diversify revenue streams for wholesale banking, initiating campaigns to enhance customer reach and acquire high-value clients. - Analyze clients" financial reports to detect early warning signals and highlight potential risks to safeguard the bank's interests. - Utilize market intelligence to implement industry best practices. - Foster positive relationships with key internal and external stakeholders to drive strategic business objectives. - Collaborate with internal teams (Treasury, Risk, Compliance, Legal) to accomplish business targets efficiently. - Establish robust mechanisms for ongoing customer satisfaction measurement, driving continuous improvement in processes and performance. - Uphold superior customer service standards and address customer concerns promptly to uphold satisfaction levels and boost treasury business. **Qualification Required:** - Graduation in any field - Post-graduation in any discipline - 5-10 years of experience in relationship management Please note that the qualifications required for this role include a graduate or post-graduate degree in any discipline, along with a substantial background in relationship management spanning 5 to 10 years. Your success in this position will be predicated on your ability to forge strong client relationships, drive business growth, and ensure adherence to regulatory standards while delivering exceptional customer service.,

Are you a Technical Support Superstar? Looking to really advance your technical support career working on a highly visible and strategic project? Wanting to be recognized for your technical support and customer relationship capabilities? Thrive on cutting-edge technology ? And, get paid well in the process? If you are ready to take your career to the next level, read on. Highlands is marketing the next generation in software for a large US-based client. Since 2004, Highlands continues to develop and market state-of-the-art software for global markets. For additional information about Highlands, visit www.highlands.in Role/Purpose We are currently looking to hire several Technical Support Executives and Technical Support Managers to work for a major USA-based software company. We are searching for candidates with a remarkable attitude towards people and customer relationships. We are looking for passionate individuals who would like to be part of this fun, exceptional team. We require that every employee bring value to the team and works together with an enthusiastic can-do attitude to accomplish our collective goals. We have an extraordinary culture and are looking for individuals that positively complement our team and are looking for a great opportunity for personal and professional growth. The right candidate is an excellent communicator, with an excellent American English accent. He or she should possess excellent skills in oral, presentation, and written communication. The candidate needs to handle various challenges with an ability to solve them and thus possess ability to think outside of the box within a dynamic and fast paced work environment. Candidate must be willing to work USA-based hours, Monday through Friday. Requirements Minimum of 3 months in technical support, customer service, or customer relationship management, preferably in software. Experience in dealing with USA-based business customers. Excellent knowledge of the IT services and experience of international marketing is an added advantage. Should possess excellent skills for account handling and client relationship building. Great team player. Strong communication and organizational skills. The ability to multi-task is critical. Exceptional listening, problem solving, and follow through skills. Bachelors degree in Civil Engineering, Mechanical Engineering, Hydrology, or an equivalent field. Fluent written and spoken English. Required Candidate profile You are a highly-driven and hard-working individual looking to advance your skills and career in a fast growing mid-sized company. You don't want to be "just another face" at some huge company--but be truly recognized for your ability and hard work. You want to feel as part of a high-performance team, and get advancements and bonuses based upon your merits and ability. And, (most importantly) get paid well and have fun in the process. Perks and Benefits Best in the industry

As a Senior Relationship Manager - Corporate Coverage in Wholesale Banking, your role involves spearheading business generation while adhering to regulations and the bank's risk appetite to expand trade volume. Your responsibilities include ensuring seamless customer onboarding, developing deep relationships with clients, understanding client needs, structuring solutions, and aligning with bank policies. You will be responsible for customer acquisition, due diligence, recovery, and creating diversified revenue sources for wholesale banking. You will need to study financial reports of clients, identify early warning signs, gather market intelligence, and maintain relationships with key stakeholders. Collaboration with internal departments such as Treasury, Risk, Compliance, and Legal is essential to achieve business objectives efficiently. Implementing mechanisms to monitor customer satisfaction, making necessary process improvements, and ensuring high-quality customer service are also part of your responsibilities. Qualifications required for this role include a graduation and post-graduation degree, along with 10-18 years of experience in relationship management.,

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

You will be responsible for managing the logistics and customer service operations in the southern region. Your key stakeholders will include regional sales, commercial, QA, manufacturing, GM replenishment, national logistics manager, vendors, auditors, and local authorities for permits and licenses. To qualify for this role, you should have a post-graduation in management from a Tier-1 institute with 4-6 years of experience, preferably in logistics and customer service, especially in the FMCG sector. Knowledge of freight will be an added advantage. Desired competencies for this role include a good understanding of warehouse processes and transportation, strong communication skills, commercial and negotiation skills, self-motivation, performance-driven attitude, and high execution skills. Your key responsibilities will involve managing secondary transportation, including budgeting, vendor development, negotiation, and daily shipment execution. You will also oversee warehouse management, including budgeting, selection, negotiations, overhead management, safety, operational excellence, training, audits, SOP rollouts, and stock management. In addition, you will be responsible for ensuring stock availability at distributor points, timely execution of shipments, compliance with PDP and CRS, and tracking executions to meet sales targets. Team and stakeholder management with sales, distributors, quality, vendors, and commercial partners will also be part of your role. Overall, as a Senior Regional Logistics Customer Service Manager, you will play a crucial role in ensuring efficient logistics operations and exceptional customer service in the southern region.,

You will be responsible for attending to incoming guest inquiries and utilizing reservation software efficiently. You will need to forward inquiries to the relevant departments and managers, as well as possess the skill to convert banquet and catering inquiries into sales. Effective communication with chefs and managers to write menus is also a key part of this role. To excel in this position, you should have at least 2 years of experience in Customer Servicing/Front Desk Host roles and 2 years of experience in the hospitality industry. Fluency in English is essential for effective communication in this role.,

ROLE PURPOSE & OBJECTIVE This profile is directly responsible for business generation, customer acquisition and customer servicing for Deposit Products, Digital channels and Third Party Insurance products The profile role includes cross-selling to existing customers as well as acquisition of new customers through referral and family banking Offer and onboard customers on CASA and Term deposit products to customer, their family members and their references. Offer and onboard customers on Digital platforms including Mobile banking, UPI, UPI QR and download of Hello Ujjivan. Deliver prompt customer services; be accessible to customers at all times for Digital Banking and Deposit Product queries. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Approx 2 Cr. Deposit CASA, FD, RD & TPP (Product & Services) KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Meet the set targets for overall Liability, TPP and Digital Initiatives in terms of Family Banking (Open Market) acquisition. Convert Group Loan, Individual Loan customers, their family members and referrals for available Liability, TPP and Digital Initiatives product in the branch. Open CASA and ensure customers are maintaining Monthly Average Balance for opted CASA. Actively source term deposits (FD and RD) to Family members of GL customers. Offer suitable Insurance products to customer and family members to provide adequate insurance coverage Onboard customers on digital channels including Mobile banking, UPI, UPI QR and Hello Ujjivan Ensure digital adaptation for mapped customers. Share customer insights/product related feedback with the CRM Customer (Both Internal & External) Meeting customers regularly and cross selling of overall Liability, TPP and Digital Initiatives. Meeting customers regularly and providing services related to overall Liability, TPP and Digital Initiatives. Ensure customers and Family members are educated about entire bouquet of banking products (CASA, TPP, TD and Digital Initiatives) offered by Ujjivan. Engage with customers for other account related activity like conversion for Dormant account to inactive account, linking of DBT etc., Converting existing family banking leads and providing the leads to respective business function to cross selling of other available secured loans in Ujjivan. Money Mitra assisting CRM in managing BC arrangements including Money Mitra and others. Assisting customers for digital channels usage like ATM Card, Mobile Banking, UPI, Missed-call banking, Hello Ujjivan etc. Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services Ensure timely insurance claim settlement for his/her customers Resolve customer queries/ pertaining to Family Banking and digital channels within specified timelines. Internal Process Compliance to SLA/Policies/Processes Adhering to compliance and quality guidelines in all the documentation and forms Analyze existing customer profile, leads shared and fill customer profile in AOF with accurate details, routinely check with concerned authorities for any re-work needed in already submitted AOFs. Ensuring no form pendency for sourced customers by regular follow up with branch ops team. Help to conduct the CSR activities and motivates customers to participate in the Financial & Digital Literacy Programs Give the detailed field reports to CRM and discuss field related issues. Pro-actively participate, facilitate and drive any new Digital initiative taken by the bank Assist branch staff CRO, LO in adopting all the digital initiatives of the bank for Loans as well as deposit products Innovation & Learning Being up to date about all the new digital initiatives of the bank Maintain up to date knowledge of overall Liability, TPP and Digital Initiatives and processes as well as a working knowledge of other available products offered in the branch. Ensure adherence to training man-days/ mandatory training programs for self Be up to date with any new process implementation initiative taken by the bank. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in related subjects with good analytical and sales skills to be considered. Experience(Years and Core Experience Type) 0-1 year experience for Graduates Field Experience preferably in product sales, banking Functional Skills Fluent in regional language and English Strong communication skills Good Interpersonal skills Sales skills Willingness & Attitude to travel and do field activities Must have a two-wheeler for field visits Outgoing attitude with ability to engage with customers Should be an active smartphone user with understanding of digital platforms in personal life (e.g. Social Media, UPI, wallets, banking apps, ATM, POS) Aware user of basic office tools like Email, Word, Excel, power point Behavioral Skills Effective Communication both oral and in written Interpersonal skills Multiple product selling skills Competencies Building Relationship Driving Change Planning & Organizing Collaboration

Hiring for Technical Customer Support (BPO Process) We are hiring enthusiastic and customer-focused professionals to join the Sky Q Tech International Voice / Chat Support team . This role is ideal for individuals who enjoy problem-solving, assisting customers, and building a rewarding career in the BPO sector. Position Details Process : Sky Q Tech International Voice & Chat Support Job Location : Malad / Thane / Andheri (Mumbai) Compensation : salary up to 30k (in-hand) + attractive performance incentives Eligibility Criteria Education : HSC pass or Graduate (any stream) Experience : Open to both Freshers and Experienced candidates Skills Required : Excellent communication skills in English (spoken & written) Strong interpersonal skills and ability to handle customers with patience & empathy Good problem-solving ability and attention to detail Work Flexibility : Must be comfortable with rotational shifts & rotational weekly offs , including night shifts Availability : Immediate joiners will be given preference Key Responsibilities Handle inbound and outbound customer interactions via voice calls, live chat, or emails depending on the assigned process Assist customers with technical support, troubleshooting, and product/service-related queries related to Sky Q Tech Ensure accurate and timely resolution while maintaining a high level of professionalism and courtesy Deliver excellent customer experience by focusing on first call resolution and customer satisfaction Document all customer interactions in the CRM system, escalating unresolved issues to the relevant department when necessary Work collaboratively with team members and supervisors to achieve individual and process-level performance targets Perks & Benefits 5-Day Work Week (2 rotational week offs) Performance Incentives & Monthly Bonuses based on targets Transport Facility : One-way transportation provided for late-night shifts Career Growth : Internal job postings and opportunities for career advancement within the organization Employee-Friendly Environment : Supportive work culture, regular training, and skill development programs Interested candidates can Call or WhatsApp on given no - 9326479640 Regards, HR.Snehal Rathod Vibrantzz Management Services.

We are looking for energetic staff to be responsible for administrative duties and communication with customers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied. To be successful, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the company. Ultimately, outstanding staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of schedules, delays, weather concerns and other factors that may affect passengers. Responsibilities: Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling tickets. Looking for logistics Assisting disabled passengers and those with small children. Providing information to passengers. Requirements: 10+2, Diploma, graduation, or PG diploma course. Experience in customer care. Excellent interpersonal skills. Well-groomed. Willing to work shifts. Computer literate. Notice: Interested candidates can apply online or submit their resume at WhatsApp <8375030251>. Here selections will be done on priority basis and through interview process. Regards, HR Department

We are looking for energetic staff to be responsible for administrative duties and communication with customers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied. To be successful, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the company. Ultimately, outstanding staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of schedules, delays, weather concerns and other factors that may affect passengers. Responsibilities: Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling tickets. Looking for logistics Assisting disabled passengers and those with small children. Providing information to passengers. Requirements: 10+2, Diploma, graduation, or PG diploma course. Experience in customer care. Excellent interpersonal skills. Well-groomed. Willing to work shifts. Computer literate. Notice: Interested candidates can apply online or submit their resume at WhatsApp <8375030251>. Here selections will be done on priority basis and through interview process. Regards, HR Department

We are looking for energetic staff to be responsible for administrative duties and communication with customers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied. To be successful, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the company. Ultimately, outstanding staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of schedules, delays, weather concerns and other factors that may affect passengers. Responsibilities: Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling tickets. Looking for logistics Assisting disabled passengers and those with small children. Providing information to passengers. Requirements: 10+2, Diploma, graduation, or PG diploma course. Experience in customer care. Excellent interpersonal skills. Well-groomed. Willing to work shifts. Computer literate. Notice: Interested candidates can apply online or submit their resume at WhatsApp <8375030251>. Here selections will be done on priority basis and through interview process. Regards, HR Department

We are seeking a proactive Branch Operations Executive to manage renewals and branch activities. This role is a blend of field and administrative work, with a strong focus on customer service and service to sales through relationship management. The ideal candidate will be adept at communication and problem-solving, ensuring smooth operations and high customer retention. Key Responsibilities Manage renewals by collaborating with stakeholders across all levels. Connect with customers through various channels like voice calls, SMS, email, WhatsApp, and field visits to facilitate renewals. Engage with orphan policyholders to provide service, handle renewals, and refer upselling opportunities to the sales teams. Ensure the smooth login of New Business (NB) cases and resolve any discrepancies with the sales teams. Reconcile daily receipts and manage banking activities. Facilitate all customer servicing , including claims, and ensure a First Time Right (FTR) approach for all policy requests. Manage branch activities according to documented processes and ensure full compliance. Oversee the timely maintenance of branch infrastructure and resolve any discrepancies. Identify, analyze, evaluate, and mitigate risks for all branch operations processes. Additional Details This role is approximately 80% a field job that involves meeting customers for renewals.

As an Executive/Senior Executive at Niva Bupa Health Insurance Company in Amritsar/Jammu, you will be reporting to Manager Sumit Aggarwal in the Fields Servicing & Support department. Your role is crucial in contributing to the company's purpose of providing every Indian with the confidence to access the best healthcare. Niva Bupa's values of Commitment, Innovation, Empathy, Collaboration, and Transparency are at the core of everything we do. As a part of our fast-growing organization, you will be part of a team of over 7000 employees with a growth rate of 154% since FY 20. Our goal is to achieve more than 10000 Cr GWP By 2027, and we are looking for goal-oriented individuals to join us on this exciting growth journey. You will be responsible for Renewal Retention, Leads Generation from Existing Customers, Visits in Hospital & Customer Site for feedback, Customer & Advisor Servicing, and Branch Activities. A key requirement for this position is a Bachelor's Degree and a background in the Insurance sector. At Niva Bupa, we are certified as a Great Place to Work for the 3rd year in a row and aim to be one of the best workplaces in the BFSI industry. Our commitment to supporting action to protect, restore, and regenerate local environments aligns with our goal to benefit our customers, our people, our communities, and wider society. For more information, visit our website at www.nivabupa.com. Join us at Niva Bupa and be a part of our incredible journey towards becoming a leading health insurance provider in the country.,

Roles and Responsibilities : Customer Care Executive (Voice & Chat Process) German level - B2/C1/C2 Calling Exp mandatory Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders , respond to inquiries German voice experience of minimum 2 yrs

Roles and Responsibilities : Customer Care Executive (Voice & Chat Process) German level - B2/C1/C2 Calling Exp mandatory Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders , respond to inquiries German voice experience of minimum 2 yrs

You are invited to apply for the position of VP Partner Relationship Management (Banca) with our organization. As a suitable candidate, you should have a proven track record of leading a central team and managing a book size exceeding 2,000 Cr. Qualifications and Experience: - Graduate / Post Graduate - Job Location: Gurugram/Mumbai - Minimum of 12-15+ years of experience required - 5 years of experience in relationship management and Banca operations management - Sound Knowledge of Bancassurance or Banking Operations Model, specifically operations processes Job Summary: The VP Partner Relationship Management role entails the overall responsibility of managing the end-to-end issuance/fulfillment of new business. This involves engaging and governing the TPP Team and Distribution teams to drive successful business outcomes. Your primary focus will be on managing relationships to ensure business continuity and contribution to MLI owing to OA. Additionally, you will be accountable for key strategic initiatives aimed at enhancing new business issuance, persistency, grievances management, customer servicing, customer retention, free look retention, and periodic FWG engagement with Bank/Distribution zonal teams to streamline fulfillment processes. Furthermore, you will be required to spearhead new initiatives, campaigns, and projects in collaboration with Distribution and Bank teams to achieve the business targets effectively.,

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This ski Description for Internal Candidates Job Role: . To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS, Service Level, Service Quality and Sales. . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. . Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. . Complete the logs specified by the process (End-of-day target). . Adherence to Information Security norms & quality process norms. . To be aware of and comply with any updates about the process. . Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: . Should be a least graduate. . No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. . Should not have employment gap for more than a month. . Should have at least completed a year in current org. . Better soft skills - conversational skills and English versant scores 7+. . Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates