37 Customer Relation Jobs

Partner virtually with Bottomline Customers toDesign and execute delivery on the most complex projects. Work with customers on implementationand deploymentof the solution, deployment on their premises or cloudand integration with their systems. Ensure customer understands production support issue. Utilize Java,Spring technical background to manually resolve production issueswhen asked. Ongoing implementation and maintenance of multitenant SaaS solution; automation of deployments, monitoring,andtroubleshooting errors. Utilize Agile software development procedures and practices, including daily stand-up meetings and test-driven development. Perform integration level testing of software components and systems to ensure a high degree of quality. Train, coach,and collaborate with others withintheorganization Develop strong relationships with other teams and customers to build collaboration and identify potential opportunities to improve efficiencies and processes. What will make you successful: Bachelor s or Masters degree in Computer Science or equivalent work experience 2+ years experience in Java development 2+ years database experience - i.e., Oracle,PostgreSQL,MS SQL or DB2 At least 2 years experience working as either an implementation engineer orinaDevOps One year developing with Hibernate (or similar) ORM tool One year developing with a Spring framework Working experience with Windows and Linux Experience with JEE, XML, JDBC, JMX, and Web UI frameworks and application servers are a strong plus. Experience supporting web applicationsis an-advantage Experience with Terraform, Puppet, Jenkins is desired Must be a problem solver.Ability toAble toresearch, analyze and provide a solution to newly identified issues Team focused with strong collaboration and communications skills Emphasis on attention to detail and quality Agile programming experienceis an-advantage Able to be successful in a fast-paced environment that rewards hard work and self-motivation Exceptional verbal and written communication skills Role: Database Administrator Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate

Partner virtually with Bottomline Customers toDesign and execute delivery on the most complex projects. Work with customers on implementationand deploymentof the solution, deployment on their premises or cloudand integration with their systems. Ensure customer understands production support issue. Utilize Java,Spring technical background to manually resolve production issueswhen asked. Ongoing implementation and maintenance of multitenant SaaS solution; automation of deployments, monitoring,andtroubleshooting errors. Utilize Agile software development procedures and practices, including daily stand-up meetings and test-driven development. Perform integration level testing of software components and systems to ensure a high degree of quality. Train, coach,and collaborate with others withintheorganization Develop strong relationships with other teams and customers to build collaboration and identify potential opportunities to improve efficiencies and processes. What will make you successful: Bachelor s or Masters degree in Computer Science or equivalent work experience 2+ years experience in Java development 2+ years database experience - i.e., Oracle,PostgreSQL,MS SQL or DB2 At least 2 years experience working as either an implementation engineer orinaDevOps One year developing with Hibernate (or similar) ORM tool One year developing with a Spring framework Working experience with Windows and Linux Experience with JEE, XML, JDBC, JMX, and Web UI frameworks and application servers are a strong plus. Experience supporting web applicationsis an-advantage Experience with Terraform, Puppet, Jenkins is desired Must be a problem solver.Ability toAble toresearch, analyze and provide a solution to newly identified issues Team focused with strong collaboration and communications skills Emphasis on attention to detail and quality Agile programming experienceis an-advantage Able to be successful in a fast-paced environment that rewards hard work and self-motivation Exceptional verbal and written communication skills Role: Database Administrator Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate

The installation manager plays a crucial role in overseeing and coordinating the work of installation personnel within the company. As an installation supervisor, you will be responsible for planning, organizing, and supervising the tasks of application installation workers and associates across a variety of commercial enterprises. Your role will involve recruiting, training, and motivating installation team members to ensure efficient and effective project execution. Working within the Installation Manager department, this position is based in Surat and requires a candidate with a Bachelor's Degree in a related field. As an installation manager, you will lead and manage a team of Project and Field Engineers, overseeing the mobilization and execution of offshore installation campaigns. Your responsibilities will include coordinating and planning offshore operations, preparing project procedures, and managing all marine operations to ensure successful project delivery. Key responsibilities of the installation manager include resolving installation and operational issues, collaborating closely with the Project Manager, and supporting ad-hoc projects as directed by management or the project team. The ideal candidate should possess excellent communication, presentation, and creative skills, along with strong problem-solving abilities and effective time management. In addition to a bachelor's degree, the successful candidate should have several years of relevant work experience, a valid driver's license, and a proven track record of administrative and supervisory roles. Essential skills for this position include project management, customer relations, training, and scheduling. Key performance indicators for the Installation Manager role include customer satisfaction, internal process quality, cost performance index, budget adherence, project cancellations, billable utilization, and return on investment. If you have a passion for leading teams, managing complex projects, and ensuring operational excellence, this role offers an exciting opportunity to make a significant impact within a dynamic and growing organization.,

As a Business Development Officer at our company, you will be responsible for executing digital marketing strategies to drive business growth. Your primary focus will be on social media marketing, content marketing, email marketing, and maintaining customer relations. Your role will also involve conducting market research, developing marketing strategies, and actively contributing to sales initiatives. To excel in this position, you should possess excellent communication and customer service skills. You must demonstrate a strong ability to conduct market research effectively and be proficient in creating and implementing marketing strategies that align with our business objectives. Any prior experience in a marketing role would be advantageous, and having a basic or intermediate level of technical skills relevant to your background is desired. This is a full-time position based in Kolkata, with opportunities for both freshers and experienced candidates to apply. The salary offered for this role ranges from 12,000 to 14,000 per month. The role will require you to work within the Editors/Journalism/Content industry, contributing to the growth and success of our team. If you are a motivated individual with a passion for digital marketing, sales, and customer relationship management, we encourage you to apply for this exciting opportunity. Please send your updated CV to hr@dmgsolution.in or contact our HR team at +91-7439419848 for further information. We are looking forward to welcoming a dynamic individual to join our team as a valuable Business Development Officer.,

receptionist, excellent communication in English with presentable, to handle visitor coordination, customer relation, guest relation, client interaction, internal coordination, front office, know computer Savvy, receptionist# Front office# Required Candidate profile receptionist, excellent communication in English with presentable, to handle visitor coordination, customer relation, guest relation, client interaction, internal coordination, Receptionist# FO#

You are expected to take on the role of a Senior Vehicle Sales Executive at a two-wheeler store. Your responsibilities will include maintaining positive customer relations, providing sales support, offering on-call assistance, managing the vehicle stall, and generating leads. We are seeking individuals who have completed their ITI, Diploma, Degree, or MBA for this position. On-the-job training will be provided to the selected candidates. This is a full-time and permanent position with a compensation package that includes a performance bonus and a yearly bonus. The work schedule is during day shifts, and the work location is in person. The expected start date for this role is 12/07/2025.,

Technical Knowledge: Product Knowledge: In-depth understanding of photocopiers, printers, and related products. Technical Proficiency: Ability to demonstrate and explain the technical features and benefits of products. Sales Skills: Sales Techniques: Proficiency in various sales techniques and methodologies. Customer Relationship Management: Ability to build and maintain strong customer relationships. Negotiation Skills: Strong negotiation skills to close sales effectively. Technical Knowledge: Product Knowledge: In-depth understanding of photocopiers, printers, and related products. Technical Proficiency: Ability to demonstrate and explain the technical features and benefits of products. Sales Skills: Sales Techniques: Proficiency in various sales techniques and methodologies. Customer Relationship Management: Ability to build and maintain strong customer relationships. Negotiation Skills: Strong negotiation skills to close sales effectively.

As an Installation Manager at our company, you will be responsible for planning, coordinating, and supervising the work of installation personnel. You will oversee a team of Project and Field Engineers in the preparation and execution of offshore installation campaigns. Your duties will include managing resources, subcontractor services, and ensuring the successful completion of all project marine operations. Working closely with the Project Manager, you will resolve any installation and operational issues that arise during the projects. Your role will also involve recruiting, training, and motivating installation associates and workers. You will be required to prepare procedures, close out project comments, and support ad-hoc projects as needed by the management or project team. To excel in this position, you must possess a Master's degree and have strong communication, presentation, and analytical skills. The ideal candidate for this role should hold a bachelor's degree in a related field and have several years of working experience. Additionally, you should demonstrate proficiency in project management, customer relations, training, and scheduling. A valid driving license with a clean record is required, along with administrative and supervisory experience. Your key performance indicators will include customer satisfaction, internal process quality, cost performance index, line items in the budget, number of cancelled projects, billable utilization, and return on investment. If you are a proactive and detail-oriented individual with a passion for managing installation projects and leading teams to success, we encourage you to apply for this exciting opportunity in Surat.,

Urgent opening for Back Office Executive (Only Females) Experience - 0 to 2 Timing - 9:30 am to 6:30 am Salary - up to 20k Location - Sahara Darwaja Should have good English Communication Contact - 6354075335

eInfochips is seeking a dynamic inside-sales, pre-sales, and business development account specialist with a winning attitude and a drive to excel. As a successful candidate, you will leverage your knowledge, skills, attitude, and work ethics to achieve set targets. The primary objective of this role is to boost sales pipeline by identifying and qualifying new sales opportunities. This position presents an excellent opportunity for ambitious individuals to establish a robust foundation and advance into the realm of hi-tech business development and field sales in the USA over a mid to long-term period (3-5 years). Responsibilities: - Conduct thorough research on potential clients, decision-makers, and the technology landscape. - Utilize websites and social networking platforms to gather information about clients and companies. - Develop and update competitive knowledge on service offerings, industries, and products to enhance lead generation and research. - Engage with prospects via phone calls, emails, and social media to create a robust pipeline of qualified leads. - Maintain activity metrics to achieve preset goals (e.g., cold calls, leads, proposals). - Clearly and succinctly convey the value proposition of eInfochips. - Foster strong customer relationships through meaningful dialogues. - Collaborate with internal stakeholders to determine the next steps for addressing qualified leads. - Make a positive first impression to progress in the sales cycle. Desired Skills and Experience: Requirements: - 2 to 6 years of experience in inside sales within the technology sector. - Bachelor's degree with a strong academic background. - Demonstrated proficiency in written and oral communication. - Structured approach to the sales cycle and a solid understanding of the technology industry. - Proactive attitude with a willingness to take initiative and ownership. - Ability to work in parallel with the USA Time Zone from 5:00 PM to 2:00 AM IST.,

1..Selling our products to single and multispeciality hospitals 2. Enhancing business from existing accounts, and generating new potential leads 3. Promoting the products digitally 4. Responsible for establishing & cultivating relationships with existing & new clients for the range of products & services offered by the company. 5. Promote and demonstrate products professionally through the understanding of customer requirements.

Skills (Basic & Preferred) Working knowledge of Microsoft Windows and Excel spreadsheets using vlookup and pivot table. Experience in ERP system Excellent communication, Sales support and customer service skills. The ability to multitask, meet deadlines. Current knowledge of industry trends and regulations. Edu Qualif (Basic & Preferred): Graduate in B.Sc. or B.Com Responsibilities: Preparing and processing sales orders and quotations / tender submissions Order processing and execution from Global and Indian Customers Maintaining and recording sales/purchase. Handling sales logistics and shipment coordination Self-Correspondence, Independently Handling customer queries; coordinating with customers and concerned internal team members for Offers, Orders by emails and telephonic clarification. Assisting Internal sales teams with administrative tasks and coordination 3 Must have questions 1. Presently Working in Manufacturing Environment- Yes 2. Experience in CRM- 2 Years Atleast 3. Experience in operating any ERP System- Atleast 1 Year

Job Description- About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role- Account Manager - Amazon Vendor Services, North America As an Account Manager you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally with stakeholders across our Retail Vendor Management and Vendor Services teams, while being responsible for multiple aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize and trouble shoot to grow business for your vendors on Amazon. You will utilize a wide range of skills and work across major functional areas such as, selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create and analyze a wide range of deal activities to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor's business with Amazon, root cause analysis of issues and opportunities impacting business. Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST Key job responsibilities- Establish long term partnerships with key vendor partners for the group of vendors handled. Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data, to improve vendor experience. Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers. Conduct regular business reviews with the vendors, highlight business metric performance and build action plans. Basic Qualifications- 2+ years of sales or account management experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications- Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ Job ID: A2943709

Job Description- About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role- Account Manager - Amazon Vendor Services, North America As an Account Manager you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally with stakeholders across our Retail Vendor Management and Vendor Services teams, while being responsible for multiple aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize and trouble shoot to grow business for your vendors on Amazon. You will utilize a wide range of skills and work across major functional areas such as, selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create and analyze a wide range of deal activities to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor's business with Amazon, root cause analysis of issues and opportunities impacting business. Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST Key job responsibilities- Establish long term partnerships with key vendor partners for the group of vendors handled. Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data, to improve vendor experience. Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers. Conduct regular business reviews with the vendors, highlight business metric performance and build action plans. Basic Qualifications- 2+ years of sales or account management experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications- Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ Job ID: A2943709

Job Profile: (9+ years in Real Estate and Banking sector only) Build and maintain relationships with clients and Channel Partners understanding their needs and preferences - Showcase properties, highlighting features and benefits - Negotiate sales agreements and close deals - Meet and exceed sales targets - Stay up-to-date on market trends and competitor activity - Collaborate with internal teams, including marketing and customer service - Provide exceptional customer service and ensure client satisfaction

receptionist, excellent communication in English with presentable, to handle visitor coordination, customer relation, guest relation, client interaction, internal coordination, front office, know computer Savvy, receptionist# Front office# Required Candidate profile receptionist, excellent communication in English with presentable, to handle visitor coordination, customer relation, guest relation, client interaction, internal coordination, Receptionist# FO#

Industry - Automotive Sector Qualification - Any degree / diploma Experience - 2 to 5 years Location - Chennai (Oragadam) Notice Period - 30 Days Preferred Direct & permanent role with client Interested candidate can share updated resume to Yogeswarisugumar@bdo.in with below details. Current CTC: Expected CTC: Notice period: Current location in Chennai: Cab Routes : Chrompet to Oragadam, Kanchipuram to Oragadam, Kattankulathur to Oragadam Graduate - Engineering or Diploma or any Graduate Should be 1.5yrs - 2 yrs of Experience in Customer relation & order processing . Order forecast - Analyzing the demand fluctuations proactively Order Creation Customer Follow up Order Adherence Analysis Monthly Stock Audit - Support Logistics management Inventory management Warehouse management Invoicing MIS Analysis Basic ISO, QMS ,EM

Job Overview: We are looking for a dynamic and motivated B2B Sales Executive to join our growing team. The ideal candidate will be responsible for generating leads, engaging with C-level executives, and promoting our cutting-edge IT Infrastructure solutions. This role is ideal for fresh graduates passionate about tech sales and business growth. Key Responsibilities: -Identify and connect with key decision-makers, especially C-level executives (CIOs, CTOs, etc.) in target organizations -Understand customer IT infrastructure requirements and present relevant solutions -Generate leads through cold calling, LinkedIn, networking events, and other B2B channels -Set up meetings and product demos with potential clients -Maintain strong relationships with existing and prospective clients -Collaborate with pre-sales and technical teams to tailor solutions as per client needs -Regularly update CRM with client interactions and progress Required Skills & Qualifications: -Bachelor's or Master's degree in BBA, MBA, B.Com, or related fields -Excellent verbal and written communication skills in English -Strong interpersonal and negotiation skills -Confident in speaking with senior-level stakeholders -Basic understanding or interest in IT infrastructure solutions (servers, networking, cloud, etc.) -Self-starter with a go-getter attitude and eagerness to learn -Proficiency in MS Office, CRM tools is a plus Preferred: -Internship or project experience in sales, marketing, or IT domain -Willingness to travel for client meetings if required

Looking for Tamil Customer Service Specialist - Vashi Location Role : - Handling inbound calls (Customer Service) - Linguistic Process Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. Understanding multiple products and processes. Influencing customers to buy or retain product or service by following a prepared script to give product reference information. Skills Require: - Graduate Mandatory Good Communication in English Tamil. Hindi able to speak write Age: 20-32

Role Description This is a full-time on-site Sales Manager role located in Moga. The Sales Manager will be responsible for leading and managing the sales team, developing sales strategies, building and maintaining client relationships, and achieving sales targets. The Sales Manager will also analyze market trends, identify new business opportunities, and collaborate with internal teams to ensure customer satisfaction. Qualifications Proven experience in sales management and team leadership Strong communication, negotiation, and interpersonal skills Knowledge of insurance products and industry trends Ability to develop and implement sales strategies Excellent analytical and problem-solving skills Bachelor's degree in Business Administration or related field Relevant certification in sales or management is a plus

Role responsibilities- Outbound calling and converting lead into sales Customer logs on to the website and raises query for the products, CRE to call customer and understand query and sell the product accordingly Explaining the customers product features and benefits Ensuring all compliance and SLA of the call are adhered Achieving daily, weekly, monthly, targets Preferred Candidate Profile Excellent Communication Skills in English Hindi Convincing skill Flexible with shifts Stakeholder management Computer literacy Perks And Benefits Based on the achievements, employee will receive monthly incentives apart from the salary Shift Timing- Rotational working Hours (7 AM-8:30 PM) -Any 9.5 Hrs./Day (Rotational) shift Week Off - 5 Days Working, 2 Days rotational week off No Night Shift Interview Venue- KLJ Complex II, 1st Floor, Plot No. 70, A-55, Main Najafgarh Rd, Moti Nagar, New Delhi, Delhi 110015

Hiring Customer Relationship Manager THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. Understanding multiple products and processes. Influencing customers to buy or retain product or service by following a prepared script to give product reference information Skills Require: - Graduate Mandatory Good Communication in English Max Age Criteria: 32

Hiring Customer Relationship Manager THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. Understanding multiple products and processes. Influencing customers to buy or retain product or service by following a prepared script to give product reference information Skills Require: - Graduate Mandatory Good Communication in English Max Age Criteria: 32

Functional /Business Responsibilities : Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications Ability to achieve stretched targets and able to manage the organization standards Maintain Superior quality service by following organization standards

Roles and Responsibilities Manage customer retention through effective communication, issue resolution, and process improvements. Identify and prioritize high-risk customers for retention efforts to minimize churn rates. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Develop and implement strategies to increase renewal rates by identifying opportunities for upselling/cross-selling products/services. Analyze data to track key performance indicators (KPIs) related to customer retention, such as churn rate, average tenure, etc. Desired Candidate Profile 0-2 years of experience in BPO or call center environment with a focus on outbound sales or customer retention. Strong understanding of Renewals process and Voice Processing skills are essential. Ability to work effectively in an fast-paced environment with multiple priorities under tight deadlines.