Customer Service Associate Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services)

0.0 - 5.0 years

2 - 6 Lacs

navi mumbai, maharashtra, india

On-site

Hiring for Technical Customer Support (BPO Process) We are hiring enthusiastic and customer-focused professionals to join the Sky Q Tech International Voice / Chat Support team . This role is ideal for individuals who enjoy problem-solving, assisting customers, and building a rewarding career in the BPO sector. Position Details Process : Sky Q Tech International Voice & Chat Support Job Location : Malad / Thane / Andheri (Mumbai) Compensation : salary up to 30k (in-hand) + attractive performance incentives Eligibility Criteria Education : HSC pass or Graduate (any stream) Experience : Open to both Freshers and Experienced candidates Skills Required : Excellent communication skills in English (spoken & written) Strong interpersonal skills and ability to handle customers with patience & empathy Good problem-solving ability and attention to detail Work Flexibility : Must be comfortable with rotational shifts & rotational weekly offs , including night shifts Availability : Immediate joiners will be given preference Key Responsibilities Handle inbound and outbound customer interactions via voice calls, live chat, or emails depending on the assigned process Assist customers with technical support, troubleshooting, and product/service-related queries related to Sky Q Tech Ensure accurate and timely resolution while maintaining a high level of professionalism and courtesy Deliver excellent customer experience by focusing on first call resolution and customer satisfaction Document all customer interactions in the CRM system, escalating unresolved issues to the relevant department when necessary Work collaboratively with team members and supervisors to achieve individual and process-level performance targets Perks & Benefits 5-Day Work Week (2 rotational week offs) Performance Incentives & Monthly Bonuses based on targets Transport Facility : One-way transportation provided for late-night shifts Career Growth : Internal job postings and opportunities for career advancement within the organization Employee-Friendly Environment : Supportive work culture, regular training, and skill development programs Interested candidates can Call or WhatsApp on given no - 9326479640 Regards, HR.Snehal Rathod Vibrantzz Management Services.

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