Customer- Sales & Service - Service Now- Specialist Master

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled

Level: Manager or equivalent

As a Manager at Deloitte Consulting, you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with strong leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.

Work you’ll do:

• Technical Leadership & Architecture
• Client Engagement & Solution Design
• Team Management & Development
• Service Delivery Excellence

The team:

Our Sales & Service team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 10 years of IT experience, ServiceNow and Logik atleast 5 years of experience.
• Expertise in ServiceNow platform architecture (Module such as CSM, SOM and Logik)
• Experience integrating cloud-based applications, data migration, and managing secure API connections.
• Understanding of ITIL, information governance, legal/compliance requirements, and workflow/process automation.
• Proficiency with scripting languages (e.g., JavaScript for ServiceNow), workflow engines, and cloud environments (AWS, Azure).
• Strong communication, problem-solving, and stakeholder management skills.

Certification:

• ServiceNow and/or Logik certifications are preferred

Good to Have Skills/Project Experience/Certifications

• Drive digital transformation across IT and legal operations through unified architecture, automation, and compliance.
• Strengthen organizational agility by aligning IT service delivery with legal and regulatory imperatives.
• Reduce operational risk, increase efficiency, and ensure data integrity and defensibility.

Education:

BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

Bengaluru/Hyderabad/Pune/Chennai/Kolkata