Customer Relationship Management Specialist

📢 Job Opening:

Location:

Company:

Type:

About Us:

Affinity Education Pvt. Ltd. is a leading education consultancy, guiding students through their academic journeys by connecting them with top institutions across India and abroad. With a commitment to ethical practices and high-quality service, we strive to provide seamless and informed admission experiences.

Position: CRM Manager

We are seeking a dedicated and experienced individual to manage both our CRM systems. This role is essential to ensure smooth coordination between departments and an exceptional experience for every student.

CRM Manager Responsibilities:

• Manage and optimize CRM platforms.
• Monitor and manage lead allocation, follow-ups, and team tracking.
• Ensure timely updates and maintenance of student records and inquiry logs.
• Generate and analyze CRM performance reports to improve engagement and conversions.
• Collaborate with marketing and counseling teams to align campaign execution with CRM tracking. Conduct periodic training and process alignment sessions with team members.

Requirements:

• Bachelor’s degree (MBA or equivalent preferred).
• Minimum 3+ years of experience in CRM and/or operational roles (preferably in education).
• Strong command of CRM platforms and data management tools.
• Excellent organizational and analytical skills.
• Team leadership experience and a process-oriented mindset.
• Strong written and verbal communication.