Manipal Academy of Higher Education (MAHE), Manipal — an Institution of Eminence Deemed to be University — invites applications from eligible candidates for the position of Digital Marketing Specialist in the Marketing Department to be based at the MAHE Manipal campus. Qualifications & Experience: Education: Bachelor’s degree in marketing, Business Administration, or a related field. Minimum of 4–6 years of hands-on experience in digital marketing, with a focus on performance marketing Key Responsibilities: Campaign Execution Budget Management SEO and Organic Growth Event Marketing Technical Expertise Data Analysis and Reporting Cross-Functional Collaboration Platform Expertise & Innovation Required Skills and Competencies Proven expertise managing campaigns on Google Ads, Meta Ads, Bing Ads, AdRoll, and other platforms. Strong understanding of campaign types, conversion actions, hierarchies, and tracking setups. Proficiency in Salesforce CRM and Marketing Cloud. Strong analytical skills with the ability to interpret data, optimize campaigns, and drive results. Familiarity with HTML, CSS, JavaScript for technical collaborations. Experience in SEO activities, including on-page, off-page, and technical SEO. Excellent communication and collaboration skills. Location : On-site – Manipal, Karnataka, India Potential candidates may apply with a detailed CV, including copies of certificates in support of their qualifications and experience. Director – HR Manipal – 576 104, Karnataka Phone: 0820 – 2922525; 2922849; Email: jobs@manipal.edu
Manipal Academy of Higher Education (MAHE) Position: Call Center Head Location: Manipal Academy of Higher Education (MAHE) – Manipal Team Size: 16 Counsellors About MAHE Call Center MAHE is establishing a technologically advanced call center, equipped with AI-enabled voicebot capabilities, to engage with prospective students and counsel them regarding over 400 academic programmes offered across five campuses. The centre will play a pivotal role in guiding quality candidates, supporting admissions, and enhancing the institution’s outreach. Key Responsibilities Lead the setup and operationalisation of the MAHE call center, including selection and implementation of advanced technology platforms and AI-enabled voicebot systems. Recruit, train, and manage a team of 16 counsellors, ensuring they are equipped with strong communication skills, effective counselling techniques, and dynamic sales pitches tailored to MAHE’s diverse programmes. Develop standard operating procedures and best practices for student engagement, data management, and lead conversion. Monitor counsellor performance, provide ongoing coaching, and implement quality assurance measures. Collaborate with admissions and marketing teams to ensure alignment with institutional objectives. Analyse call centre metrics, prepare regular reports, and recommend improvements for increased efficiency and effectiveness. Maintain compliance with data privacy and institutional policies. Candidate Profile Master’s degree. 10–15 years of experience in managing large call centers, preferably within the telecom or education sectors. Demonstrated experience leading teams of at least 10 members. Proven expertise in deploying and managing technology-driven call centre solutions, including AI voicebots. Excellent verbal and written communication skills with a strong orientation towards counselling and sales. Strong leadership, problem-solving, and organisational abilities. Ability to work collaboratively with cross-functional teams and stakeholders. Application Process Interested candidates are requested to submit their updated CV and a cover letter detailing relevant experience to rathanraj.k@manipal.edu or to the MAHE HR portal by 20/12/2025.