Zeraki Jewels

*Only a female candidate is required* Role The CRM Executive manages customer relationship strategies and systems to boost retention, engagement, and satisfaction, ensuring a consistent and personalized experience across all touchpoints. Responsibilities *Develop and implement CRM strategies to enhance customer retention and loyalty * Manage and maintain accurate customer databases * Plan and execute targeted email/SMS campaigns * Analyze customer data to improve engagement and personalize experiences * Collaborate with marketing and sales teams to align customer communications * Monitor campaign performance and prepare reports * Ensure proper use and optimization of CRM tools (e.g., HubSpot, Salesforce) * Fresher or experienced person in CRM, marketing, or customer engagement